Tavseef Mushtaq
Srinagar
Summary
To leverage my technical expertise and interpersonal skills in a dynamic client-servicing role within the technology sector. With a proven track record of understanding complex technical solutions, I aim to foster strong client relationships by effectively communicating intricate technical concepts, ensuring client satisfaction, and contributing to the growth and success of the organization.
Overview
9
9
years of professional experience
Work History
Manager
Ilocus Consulting Pvt Limited
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Account Manager
Ilocus Consulting Pvt Ltd Under- Energy Efficiency Services Limited (EESL)
08.2018 - 06.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Quality Manager
Ilocus Consulting Pvt Ltd Under- National Population Register (NPR)
07.2016 - 07.2018
- Managed and archived quality documentation and participated in internal and external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Improved quality processes for increased efficiency and effectiveness.
Supervisor
Ilocus Consulting Pvt Ltd
06.2014 - 06.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
B.Tech - Bachelor in Electronic And Communication
GURU GOBIND SINGH COLLEGE
PUNJAB TECHNICAL UNIVERSITY2014
10+2 - Non- Medical
TYNDALE BISCOE SCHOOL
Srinagar2009
10th - General
TYNDALE BISCOE SCHOOL SRINAGAR KASHMIR
Srinagar2007
Skills
- Staff Development
- Marketing
- Expense Tracking
- Workforce Management
- Ms Word
- Ms Power Point
- Photoshop
- Ms Excel
Hobbies
- Exploring new places, experiencing diverse cultures.
- Capturing and editing photos, showcasing a creative eye.
- Crafting or building items independently.
PERSONAL DOSSIER
Date of Birth : 04-04-1991
Marital Status : Single
Languages Known : English, Hindi, Urdu, and Kashmiri.
Timeline
Manager
Ilocus Consulting Pvt Limited
09.2020 - Current
Account Manager
Ilocus Consulting Pvt Ltd Under- Energy Efficiency Services Limited (EESL)
08.2018 - 06.2020
Quality Manager
Ilocus Consulting Pvt Ltd Under- National Population Register (NPR)
07.2016 - 07.2018
Supervisor
Ilocus Consulting Pvt Ltd
06.2014 - 06.2016
B.Tech - Bachelor in Electronic And Communication
GURU GOBIND SINGH COLLEGE
10+2 - Non- Medical
TYNDALE BISCOE SCHOOL
10th - General
TYNDALE BISCOE SCHOOL SRINAGAR KASHMIR
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