TAWHID TAJUDDIN MULLA
New Panvel
Summary
Dynamic Operations Manager with proven success at EatClub Brands Pvt Ltd, excelling in team leadership and recruitment. Expert in inventory control and process improvements, driving operational efficiency. Adept at enhancing customer service and maintaining high-quality standards, resulting in improved store performance and employee satisfaction.
Overview
3
3
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Operations Manager
EatClub Brands Pvt Ltd
Munbai
07.2021 - Current
- Team Handling - Responsible for handling 6 store which includes team of 100+ consisting Store Managers, Chefs & Delivery boys in order to run daily store operations
- Hiring Chef & Delivery boy hiring from different processes like Ad Posts, Referrals, Old employee calling, Banners, local area wise hiring etc.
- Operations Complete day to day operations from service to product which includes late orders control, maintain good quality product, manpower rosters, discipline, inventory management, asset management etc
- Marketing - To run Different activities such as Door hangers, News paper marketing, Pamphlets distributions etc
Shift Engineer
STT Global Data Centre
02.2019 - 06.2021
- Responsible for smooth handling team of 20 Technician & their shift management
- To handle major breakdowns in case of emergency; when they goes out of control
- Responsible to maintain required VRF (Variable Refrigerant Flow) in order to maintain proper HVAC effect in the rooms
- Operation & maintenance of Package Unit
- Operating Air conditioning system (Window AC/Split AC) & maintenance in case of breakdown
- Responsible for smooth Operation & maintenance of water cooled Chiller plant
Senior HVAC Technician
Tata Communication Services
10.2016 - 02.2019
- Responsible for smooth Operation & maintenance of water cooled Chiller plant
- Operating Air conditioning system (Window AC/Split AC) & maintenance in case of breakdown
- Responsible to maintain required VRF (Variable Refrigerant Flow) in order to maintain proper HVAC effect in the rooms
- Operation & maintenance of Package Unit
Apprentice Trainee
NCPA-Nariman Point
08.2015 - 08.2016
- To maintain smooth Operation & maintenance of Centralized air condition system & Chiller plant
- Operate Air conditioning system (Window AC/Split AC) & maintenance in case of breakdown
- Operation & maintenance of Package Unit
Education
I.T.I - RAC
I.T.I (Govandi)
06.2014 - 01.2017
H.S.C -
Knowledge Centre, Wadala
06.2011 - 01.2013
S.S.C -
Dnyaneshwar Vidyalaya, Wadala.
Skills
- Recruitment and hiring
- Staff management
- Stock control
- Sales analysis
- Process improvements
- Store maintenance
- Inventory control
- Employee scheduling
- Store operations oversight
- Team leadership
- Customer service
- Store opening and closing
- Operations management
Achievements And Extra Curricular Activities
- Won Prizes in Inter school sports like Cricket, Carom & Chess
- 1st Prize in State level quiz competition at Knowledge Centre, Wadala
Languages
Hindi
First Language
English
Intermediate
B1
Marathi
Proficient
C2
Timeline
Operations Manager
EatClub Brands Pvt Ltd
07.2021 - Current
Shift Engineer
STT Global Data Centre
02.2019 - 06.2021
Senior HVAC Technician
Tata Communication Services
10.2016 - 02.2019
Apprentice Trainee
NCPA-Nariman Point
08.2015 - 08.2016
I.T.I - RAC
I.T.I (Govandi)
06.2014 - 01.2017
H.S.C -
Knowledge Centre, Wadala
06.2011 - 01.2013
S.S.C -
Dnyaneshwar Vidyalaya, Wadala.