Summary
Overview
Work History
Education
Skills
Interests
Personal Detail
Areas Of Interest
Timeline
CustomerServiceRepresentative
Teekendra Sharma

Teekendra Sharma

Functional Expert
Aligarh

Summary

Experienced professional in insurance operations, team management, policy renewals, and risk references. Skilled in overseeing tasks, policies, and reinsurance premiums. Proficient in handling submissions, claims, and premium payments. Seeking a challenging position to utilize my skill set and contribute to firm's development.

Overview

10
10
years of professional experience
2026
2026
years of post-secondary education

Work History

Functional Expert

Xceedance Consulting India Pvt. Ltd.
11.2021 - Current
  • Managed a team of four members, ensuring equitable work allocation and continuous monitoring of transactions to implement corrective actions or improvements as needed.
  • Possessed extensive knowledge of Lloyd’s Market, generating risk references for the insured and handling policy renewals and premium calculations.
  • Managed marine vessel schedule information and provided rater sheet information as requested.
  • Created Master SOPs for multiple lines of business (LOBs).
  • Assisted new hires to ensure they became productive on the floor in the shortest possible time frame.
  • Achieved and delivered on SLA targets, providing process and system inputs to team members.
  • Handled escalations effectively and offered coaching and feedback to enhance team performance.
  • Prepared DEC reports for PowerPoint presentations, presented error trends, and updated performance management reports.
  • Conducted quality reviews and maintained Master SOPs.
  • Conducted update sharing sessions, trained new joiners, and managed the cross-training program for the team.
  • Generated risk references for various lines of business (e.g., Energy, Marine, PFR, Terrorism, Cyber, Bloodstock) as requested by underwriters.
  • Created new submissions, renewed policies, and updated premiums on the portal.
  • Possessed knowledge of marine vessel information and updated details on the portal.
  • Collaborated with underwriters in Lloyd’s Market for policy management tasks such as submissions renewals frontsheet rater, and schedule.
  • Reviewed previous and current documents calculated premiums, and entered data into systems from slips.
  • Renewed or declined/NTU policies as instructed by Underwriters.

Process Developer (U.S. Reinsurance (Treaty))

Genpact India Pvt. Ltd.
07.2019 - 11.2021
  • Efficiently managed process activities ensuring strict adherence to SLAs and SOPs through knowledge-based implementations for enhanced process effectiveness.
  • Communicated effectively with clients and team members fostering strong relationships.
  • Demonstrated the ability to perform in dynamic and high-pressure environments.
  • Maintained integrity and a strong work ethic.
  • Acted as a team player with the ability to quickly grasp concepts.
  • Served as Subject Matter Expert (SME) for Property Facultative at Aspen Re.
  • Responsible for task allocation and managing query handling for the team.
  • Performed various business-related tasks.
  • Managed subscription processes for clients.
  • Created policies for different lines of business (e.g., Property Casualty, and Treaty) as requested by underwriters.
  • Possessed extensive experience in processing new and renewal business endorsements report generation, and document management.
  • Created new submissions bound policies processed endorsements, and entered premiums.
  • Collaborated with underwriters in reinsurance businesses for policy management tasks such as submissions binding endorsements, and policy issuance.
  • Handled premium booking for Mid Term Adjustments (MTA).
  • Reviewed previous and current documents calculated premiums, and entered data into systems with knowledge of reinsurance premiums.
  • Supported the issuance of policy documents.
  • Generated policy numbers for the insured.
  • Renewed or declined policies as instructed by underwriters.

Senior Associate (U.S. Insurance (Property & Casualty))

EXL Service.com Pvt. Ltd.
07.2015 - 06.2019
  • Efficiently managed process activities ensuring strict adherence to SLAs and SOPs through knowledge-based implementations for enhanced process effectiveness.
  • Communicated effectively with clients and team members fostering strong relationships.
  • Demonstrated the ability to perform in dynamic and high-pressure environments.
  • Maintained integrity and a strong work ethic.
  • Acted as a team player with the ability to quickly grasp concepts.
  • Created new submissions MVRs (Motor Vehicle Reports) claims premium payments, and processed endorsements for decreased/increased premiums.
  • Entered premiums according to the provided coding sheet in the Senator system.
  • Analyzed requests to determine their nature and requirements.
  • Identified the type of request and implemented changes as per underwriter (UW) instructions.
  • Assigned requests to team colleagues on a daily basis.
  • Prepared daily reports.
  • Conducted quality reviews of all requests.
  • Managed team responsibilities in the absence of the Team Leader.

Education

Bachelor of Computer Applications (BCA) -

IIMT Aligarh
Aligarh, India
04.2001 - 01.2012

Intermediate (12th) -

UP Board
04.2001 - 01.2009

High School (10th) -

UP Board
06-2007

Skills

Dedicated professional

Interests

Cricket

Table tennis

Cooking

Personal Detail

11/02/92, Male, Indian, Married

Hindi, English, Sanskrit

Areas Of Interest

  • Trekking
  • Photography
  • Meditation
  • Gardening & Farming

Timeline

Functional Expert

Xceedance Consulting India Pvt. Ltd.
11.2021 - Current

Process Developer (U.S. Reinsurance (Treaty))

Genpact India Pvt. Ltd.
07.2019 - 11.2021

Senior Associate (U.S. Insurance (Property & Casualty))

EXL Service.com Pvt. Ltd.
07.2015 - 06.2019

Bachelor of Computer Applications (BCA) -

IIMT Aligarh
04.2001 - 01.2012

Intermediate (12th) -

UP Board
04.2001 - 01.2009

High School (10th) -

UP Board

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