Jitender Anand
P&C Insurance Professional | Expert in Underwriting Support & Quality Auditing | Lloyd’s of London Market | Ex-Genpact
H.No. 2428, Block- C, SGM Nagar, NIT Faridabad
Summary
Highly dedicated and proactive Functional Expert with over 7 years of diverse experience in insurance operations, business process transition, underwriting support, SOP development, and client servicing. Proven ability to lead cross-functional teams, ensure service-level excellence, and optimize operational efficiency. Looking for an opportunity where I can contribute to the organization’s success while growing professionally.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Functional Expert
Xceedance
04.2025 - Current
Process Expert
Xceedance
12.2021 - 03.2025
- Led Endorsement Business Transition from UK to India – process mapping, query resolution, and streamlining workflows.
- Created and updated Standard Operating Procedures (SOPs) for multiple business lines and regions.
- Conducted system testing for new functionalities and validated downstream reports.
- Coordinated with the application development and business analyst teams to report and resolve issues.
- Delivered training programs for new team members and guided knowledge assessments.
- Developed and maintained performance reports, DPRs, and backlog trackers.
- Delivered underwriting support for European, UK, and Dublin clients.
- Managed end-to-end policy bounding, ensured timely processing and accuracy.
- Sent daily error reports, implemented corrective action plans, and led quality checks.
- Shared process updates, team communications, and knowledge resources consistently.
- Conducted internal knowledge tests and reviewed error trends to enhance accuracy.
- Supported recruitment efforts, took interviews, and helped onboard new hires.
- Managed cross-team collaboration with UK/Ireland Underwriter Technicians, developers, and operations.
- Acted as Fun SPOC, organized Friday engagement events.
Process Developer / Sr. Process Associate / Associate
Genpact
07.2018 - 11.2021
- Delivered broker-sourced business operations for Property, Casualty, Healthcare, Environmental & Professional Liability Insurance.
- Managed end-to-end certificate processing for US clients within SLA.
- Oversaw work queues and handled critical client accounts to meet strict deadlines.
- Sent VIC production reports and MTD productivity updates to management.
- Mentored new hires, trained them on process flow and client communication.
- Suggested improvements in Account Handling Instructions (AHIs) to align operations with client expectations.
- Conducted random QA audits on team output and supported contract reviews.
- Collaborated with cross-functional teams to meet SLA & compliance requirements.
- Utilized systems like Broker Desktop, Lotus Notes, Bridge, Citrix, and MS Office to execute daily tasks.
Education
BBA - General
M.D.U
10+2 - Senior Sec
H.B.S.E
Matriculation - undefined
H.B.S.E
Skills
- Business Process Transition
- Underwriting Support
- Regulatory Compliance
- SOP Creation & Process Documentation
- Testing (System, Functionality, Reporting)
- Quality Assurance & RCA
- Productivity Reporting & SLA Management
- Team Leadership & Mentoring
- Recruitment Support & Knowledge Transfer
- Tools: IRS, AVD, Source, Broker Desktop, Bridge, Lotus Notes, Citrix
- MS Office, Power BI, Excel (Advanced – Pivot, Graphs, SharePoint)
Interests
Reading Business Articles
Listening to Music
Travelling
Photography
Professional Highlights
- Successfully led UK Business Transition for Endorsement processing, 01/01/25
- Recognized with IBS Star Award, 01/01/23
- Won Rising Star Award for outstanding contributions, 07/01/22
- Lean Certified and frequently acknowledged by clients via VOCs
Accomplishments And Awards
- Xceedance, IBS Star Award, 2023, Accuracy Champ Award, Q1 2022, Rising Star Award, Q3 2022
- Genpact, Super Star Award, 2020, Bronze Award, 3 times, Process Excellence, Proto Star Award, 2 times, above-and-beyond contributions
Strengths And Attributes
- High attention to detail
- Dependable and adaptable
- Honest and sincere
- Thrive under pressure
- Strong communication and interpersonal skills
- Team motivator and collaborator
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Gauri Shankar Anand
- Date of Birth: 08/17/97
- Marital Status: Married
Timeline
Functional Expert
Xceedance
04.2025 - Current
Process Expert
Xceedance
12.2021 - 03.2025
Process Developer / Sr. Process Associate / Associate
Genpact
07.2018 - 11.2021
10+2 - Senior Sec
H.B.S.E
Matriculation - undefined
H.B.S.E
BBA - General
M.D.U
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