Teena Bhagwani

· Performed seamless OS version upgrades across 300+ servers, resulting in a performance boost and extended support.

· Streamlined the server patching process using RedHat Satellite, minimizing maintenance windows.

· Implemented automation scripting with Ansible and shell script, reducing configuration errors saving manual efforts.

· Experience with deployments and maintenance on Azure cloud.

· Participated in the migration of critical business applications to Azure Cloud, delivering a seamless transition with no user impact.

· Coordinated with vendors to ensure timely hardware replacement and system updates, maintaining service level agreements (SLAs)

· Optimized system performance through advanced kernel tuning, achieving increase in system efficiency.

· Collaborated on the integration of cloud storage solutions with existing on-premises infrastructure, enhancing data accessibility and disaster recovery strategies.

· Created user-friendly documentation on IT procedures, enhancing efficiency and user self-sufficiency.

· Initiated a peer review system for changes in critical configuration files, significantly decreasing unplanned outages.

· Provide comprehensive training and mentorship to newly joined junior consultants.

· Organizer of "Fun Friday" activities to promote team building, improve team morale, and foster a positive and collaborative work environment.

· Proficient in administration and management of Red Hat, CentOS, Ubuntu, and other major Linux distributions.

· Efficiently manage user access through Red Hat IDM and Active Directory, ensuring secure and compliant access control.

· Coordinate the provisioning of new servers and the decommissioning of servers, collaborating closely with Application, Database, Network, and Monitoring Teams to ensure seamless transitions and minimal disruptions.

· Perform migrations of ESXi virtual machines between datastores, ensuring optimal performance and resource allocation.

· Upgrade VMware tools, mount CD-ROMs and ISO images, create and manage snapshots, and clone VMs to maintain an up-to-date and flexible virtual environment.

· Utilize BIGFIX and Red Hat Satellite for comprehensive Linux patch management, ensuring all systems are secure and up to date.

· Provide robust support for Linux servers across Production and Lower Tier environments, maintaining high availability and reliability.

· Deliver Level 2 production support by addressing escalated system alarms and resolving general user ServiceDesk tickets within the specified Service Level Agreement (SLA) and following standard operating procedures.

· Conduct thorough root cause analysis for Priority 1 incidents and prepare detailed resolution documents to prevent recurrence and improve system stability.

· Provide customer service to Synchrony customers by assisting in payment or queries related to Store Credit cards and educate customers on the importance of good credit.

· Maintained friendly and professional customer interactions.

· Collaborate with Customer Service, Bankruptcy and the Special Customer Process teams as needed.