Azure, Java, CI/CD,
Teenu Sharma
IT Program Manager/Senior Project Manager
Gurgaon
Summary
Strategic and detail-oriented Program Manager with 9+ years of experience. Outstanding organizational, time management, planning, and problem-solving skills.
With excellent skills in resource planning, defining schedules, and reporting for programs/Projects, project Charter, project Plan, SOW, RACI, etc. cost Management, schedule management, stakeholder management, resource management, risk management, risk compliance, and scope management, budget, schedule, risk assessment and manage the delivery plan accordingly.
Focused on team leadership, working with vendors in order to get the project/program-related work done. Overseeing cross functional teams including DA, Python, Angular, DB, QA, BA resources. Providing leadership with respect to new developments or new features with respect to requirement understanding, prioritization, user experience, effort and planning. Act as an escalation point for issues related to service or delivery.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Program Manager
Decimal Technologies
Gurgaon
11.2021 - Current
- Service Delivery Management, Project, and Program Management
- Business Development
- PMP, ITIL, CSM & Agile way of working certified
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Leveraged project management processes and tools to define and execute projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
IT Project Manager
Tata consultancy Services
Gurgaon
02.2016 - 07.2021
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Developed project plans identifying key issues, approaches and performance metrics, to ensure successful completion within budget
- Designed, documented and executed system upgrades and patch management using update manager.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored project progress, identified risks and took corrective action as needed.
Sr. Analyst/Project Co-ordinator
HCL Technologies
11.2014 - 11.2015
- Project coordination, project deliverables tracking, monitoring & controlling of milestones, stakeholder management, project Updates to the stakeholders
- Incident management/change management/knowledge management/problem management/service management, working on escalation matrix, quality management SLA management, ticket analysis, management, routing tickets to different teams, auditing calls.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
Client Resolution Expert
Dell International Services
Gurgaon
03.2014 - 11.2014
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
- Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Supporting IT issues related to computers faced by Dell clients and Internal employees. Tickets auditing, team training, quality management, stakeholder management, and resource management.
Solution Engineer
Saburi TLC Worldwide Services Pvt Ltd
Gurgaon
05.2013 - 03.2014
- IT support, ticket auditing and quality analysis, providing feedback to the team, and conducting quality sessions.
- Installed and configured computer hardware, software and peripheral packages.
- Performed user acceptance and integration testing to produce system enhancements and upgrades.
- Installed company's standard applications and updates to execute programs remotely.
- Analyzed and resolved complex network problems for end-users.
- Reviewed problem logs to identify recurring problems and coordinated issue resolution activities.
- Configured user accounts, password and account lock-out policies.
Education
STANDARD XII / H.S.C - Science
S.S.M.Se.Sec.School
Jind 03.2004 - 09.2006
Diploma - Computer Engineering
GPW Faridabad
Faridabad 03.2006 - 09.2008
BACHELOR OF ENGINEERING - Computer Engineering
BSAITM
Faridabad 03.2008 - 08.2011
Skills
Program/Project Management, Project Charter, Project Plan, SOW, RACI, RAID, Stakeholder Matrix, CPM
Accomplishments
- Azure 104 certification
- Devops Course
- PMP training
- CSM Training
- Agile way of working fundamentals
Certification
PMP
Additional Information
- On the Spot (Team) Award 17-Nov-2020 Awards for Excellence
- On The Spot Awards (S)miles Award 25-Oct-2019
- Beyond Performance Awards Beyond Performance Service & Commitment Award
- 02-May-2019 Service Awards Service Award
- On The Spot Award 21-Jun-2016 Awards for Excellence On The Spot Awards
Software
Interests
Be decisive while working under pressure, Excellent project management skills including prioritization, scheduling, and documentation
Timeline
Certified Scrum master
01-2023
Program Manager
Decimal Technologies
11.2021 - Current
PMP
06-2020
Agile Foundation
07-2018
ITIL 2011 Foundation Certificate in IT Service Management Certification
03-2016
IT Project Manager
Tata consultancy Services
02.2016 - 07.2021
Sr. Analyst/Project Co-ordinator
HCL Technologies
11.2014 - 11.2015
Client Resolution Expert
Dell International Services
03.2014 - 11.2014
Solution Engineer
Saburi TLC Worldwide Services Pvt Ltd
05.2013 - 03.2014
BACHELOR OF ENGINEERING - Computer Engineering
BSAITM
03.2008 - 08.2011
Diploma - Computer Engineering
GPW Faridabad
03.2006 - 09.2008
STANDARD XII / H.S.C - Science
S.S.M.Se.Sec.School
03.2004 - 09.2006
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