Teja Kumar Malladi
Travel consultant
Bangalore
Summary
Forward-thinking Operations Specialist, Having 6+ years of experience in ticketing for travel sector businesses. Cultivates rapport with individuals to optimize client goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Amadeus and Galileo.
Overview
9
9
years of professional experience
1
1
Certification
5
5
Languages
Work History
Travel Consultant
BCD Travel
09.2023 - Current
- Handling Air Travel in both domestic & international.
- Processing cancellation and refund with the airline.
- Providing the customer with the necessary information
- such as low fares exchange costs and penalties.
- Maintaining the sales and transaction report.
- Look after client issues & resolve, ensure team adhere company policy.
- Responsible to provide support to new commerce for on job training
- CRS - Galileo & Amadeus
Travel-consultant
Carlson wagonlit travel (Bosch - BGSW-Implant)
12.2018 - 09.2023
- Work for BOSCH-BGSW Implant
- Responsible for Assigning requests to team, billing issue & invoice
- Handling Air Travel in both domestic & international.
- Processing cancellation and refund with the airline.
- Providing the customer with the necessary information such as low fares exchange costs
- And penalties.
- Submitting the ticket Copy and Invoices for payment from client.
- Maintaining the sales and transaction report.
- Look after client issues & resolve, ensure team adhere company policy.
- Responsible to provide support to new commerce for on job training
- CRS - Galileo & Amadeus
Travel Consultant
International travel house (Infosys Implant)
05.2016 - 11.2018
- Work for Infosys - Implant
- Responsible for Assigning requests to team, billing issue & invoice.
- Handling Air Travel domestic & Cab Booking for corporate Employees.
- Processing cancellation and refund with the airline.
- Providing the customer with the necessary information such as low fares exchange costs and penalties.
- Submitting the ticket Copy and Invoices for payment from client.
- Maintaining the sales and transaction report.
- Responsible to provide support to new commerce for on job training
- CRS - Galileo & Amadeus
Education
MBA - Travel And Tourism
Pondicherry University
05.2016
BBA - Bachelor of Business Administration
Pondicherry University
05.2014
Skills
- Ticketing Tools - Galileo & Amadeus
- Travel research Client amenities Company guidelines and procedures Special needs travelers Executive travelers
- Excellent administrative and management skills
- Experienced in working with reservation systems and transactions process
- Resolving queries for clients
Certification
Galileo & Amadeus
Interests
Travelling, Music, Sports
Awards
National athletics championship. Won two gold and one bronze medal in national athletics championship.
ADDITIONAL INFORMATION
- Excellent administrative and management skills.
- Expertise with all the procedures of travel and tourism.
- Excellent geographical knowledge.
- Experienced in working with reservation systems and transactions process.
- Strong customer service skills and proficient in office duties.
- Proficiency in computer skills like MS word, MS excel and internet etc.
Timeline
Travel Consultant
BCD Travel
09.2023 - Current
Travel-consultant
Carlson wagonlit travel (Bosch - BGSW-Implant)
12.2018 - 09.2023
Travel Consultant
International travel house (Infosys Implant)
05.2016 - 11.2018
BBA - Bachelor of Business Administration
Pondicherry University
MBA - Travel And Tourism
Pondicherry University
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