Hardworking and reliable Associate Group Leader with strong ability in achieves 100% quality efforts.Highly organized, proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Group Leader
MDIndia Health Insurance TPA Pvt Ltd
Pune
05.2022 - Current
Assigning Incident Tickets to Team, Handling User escalations, Hardening Endpoint System for imaging and Patch management, Bulk Imaging Endpoint Systems, Maintaining Asset inventory and Asset tagging through asset Management Manage Engine, Troubleshoot TsPlus Application Virtualization Issues, Solving VPN connectivity Issues of endpoint users.
Installing, configuring, or updating network systems, software, and hardware
Validating that load balancers and firewall rules meet requirements
Setting up virtual private networks
Adding upgrades
Configuring firewalls
Manages asset management and disposition of inactive and obsolete assets by tracking inventory, movement and disposition
Reviews asset information, such as warranties, manufacturer warranties, maintenance and service agreements, and regulatory compliance
Associate
HCL TECHNOLOGY
Mumbai
10.2013 - 06.2017
Providing Technical Support to Various Government Sites, Dismantling and Assembling of Peripheral devices for troubleshooting, Voice Assistance to Customers having issues, Handling Email Client issues, IP Configuration Assignment to Fixed Devices Printers and scanners, Troubleshooting end user Application Issues
FMS Engineer
CMS Info System Pvt. Ltd
Mumbai
10.2012 - 06.2013
Technical Support to Client BHABHA ATOMIC RESEARCH CENTRE, Voice Assistance to users having application issues
Education
Information Technology, Bachelor of Computer Application -
Assistant Vice President - Corporate Business at MDIndia Health Insurance TPA Pvt. Ltd.Assistant Vice President - Corporate Business at MDIndia Health Insurance TPA Pvt. Ltd.