Tejas Dani
Customer Success Manager
Mumbai
Summary
Proven leader in customer success and project management, adept at driving revenue growth and enhancing customer retention through strategic account management and innovative problem resolution. Vast experience in spearheading cross-functional teams, boosting client satisfaction and implementing solutions for multiple Global Fortune 500 Organizations which delivered maximum ROI.
Passionate about delivering creative solutions for clients, with emphases on spend analytics, payments, procurement, risk management and transformational operations.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
RobobAI Technologies
09.2023 - Current
- Managing a portfolio of over 10 key accounts across multiple geographies(US,APAC), maintaining strong relationships and ensuring high levels of satisfaction.
- Facilitated successful renewals(over 80%) through diligent relationship management and proactive issue resolution.
- Identified cross-sell & upsell opportunities through frequent account reviews with CXO's, contributing to increased revenue generation.
- Collaborating with cross-functional teams to deliver tailored solutions that meet client objectives & provide maximum ROI.
- Developing and executing strategic sales plans to penetrate new markets and expand client base.
Project Manager - Partner Channel & Alliances
RobobAI
01.2020 - 09.2023
- Helped RobobAI execute & develop Global Partnerships & Alliances with large-scale Financial Institutions as well as FMCG Conglomerates.
- Liaised with multiple Global Financial Institutions to onboard various partner organizations onto the RobobAI Platform to help grow revenue as well as our global footprint.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Worked with the customers to understand Business Specific scenarios & Requirements, helped implement new best practices as well as strategies that aligned with their Procurement Cost Management & Process Compliance programs.
Senior Implementation Specialist
RobobAI
10.2018 - 01.2020
- Handling & Managing business calls to ensure effective collaboration with clients for requirements gathering, project tracking, business updates and sharing of best practices.
- Carried out Extensive, On-Site Implementations of RobobAI's Know-Your-Supplier Spend Analytics Solution for 2 large-scale Fortune 50 Organizations in USA.
- Executed over 20 Proof-of-Concepts for Prospective Customers to showcase RobobAI's quick T-A-T as well Robust Implementation Techniques.
Senior Procurement Analyst
Zycus
07.2017 - 09.2018
- Qualitative & Quantitative analysis of spend data to find actionable savings opportunities such as Purchase Price Variance, Payment Term Rationalization, Demand Aggregation & Contract Compliance.
- Leading customer engagement calls for requirement gathering, project & business updates and sharing best practices for implementation. (Data extraction, Taxonomy structure, data categorization, fixing input data issues, enrichment of data – Parent Child and Vendor Diversity)
- Carried out an Extensive On-site Implementation & subsequent review sessions with a Fortune 500 Organization in USA(Nashville, Tennessee) as part of their Spend Analytics Implementation Process.
Procurement Analyst
Zycus
01.2016 - 07.2017
Education
B.Tech - Computer Engineering
Narsee Monjee Institute of Management Studies
Mumbai 04.2001 -
Skills
Customer Relationship Building
Customer Retention
Account Management
Revenue Growth
Stakeholder Management
Inter-department collaboration
Spend Analytics
Procurement Insights
Risk Management
Timeline
Customer Success Manager
RobobAI Technologies
09.2023 - Current
Project Manager - Partner Channel & Alliances
RobobAI
01.2020 - 09.2023
Senior Implementation Specialist
RobobAI
10.2018 - 01.2020
Senior Procurement Analyst
Zycus
07.2017 - 09.2018
Procurement Analyst
Zycus
01.2016 - 07.2017
B.Tech - Computer Engineering
Narsee Monjee Institute of Management Studies
04.2001 -
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