Tejas Kashid
Pune
Summary
Strategic and detail-oriented IT Service Manager with over 8 years of experience in major incident management, cross-functional coordination, and infrastructure auditing. Adept at driving operational excellence through structured reporting, governance, and stakeholder engagement across global enterprise environments.
Overview
9
9
years of professional experience
Work History
Process Lead (Dormakaba International Holdings AG)
HCL Technologies LTD
Pune
01.2025 - Current
- Streamlined operational processes through effective leadership of cross-functional teams.
- Facilitated training sessions to ensure adherence to safety standards and protocols.
- Conducted daily stand-up calls to monitor updates on incidents, changes, and service requests.
- Generated and analyzed daily incident reports, identifying trends for leadership review.
- Coordinated with technical leads to gather updates on open incidents, and drive accountability.
- Executed comprehensive audits across infrastructure tracks, including Active Directory and database.
- Monitored weekly change implementations, reviewing metrics for governance reporting.
- Delivered governance presentations summarizing operational health, and incident trends.
Major incident manager (Volvo Cars Corporation)
HCL Technologies LTD
08.2024 - 01.2025
- Facilitated global ITIL-aligned incident, problem, and change processes for Volvo Cars.
- Approved emergency changes to ensure rapid resolution of issues.
- Collaborated with global stakeholders and suppliers to orchestrate end-to-end change initiatives.
- Conducted retrospectives to enhance orchestration efficiency continuously.
- Led proactive problem management processes to identify and eliminate root causes across functions.
- Monitored incidents and analyzed trends to mitigate major incident recurrence.
- Trained stakeholders to promote adherence to established processes and achieve excellence.
Major incident manager (Volvo Cars Corporation)
Capgemini Technology
10.2022 - 07.2024
- Drove the management of major incidents throughout the entire lifecycle, ensuring alignment with the Major Incident procedure.
- Coordinated communication and control of IT-related incidents impacting Volvo's global operations.
- Managed the Major Incident team, leveraging IMOC and stakeholder networks for effective incident resolution.
- Liaised with stakeholders to facilitate timely responses during major incidents.
- Authorized engagement of Major Incident Technical War Room resources, as needed.
- Delivered major incident management services to Volvo plants and offices worldwide.
- Produced a weekly APAC major incidents analysis report for management review.
- Maintained oversight of escalation processes throughout the major incident lifecycle.
Sr. Incident Manager (Volvo Cars Corporation)
Artech Infosystem Pvt Ltd
06.2022 - 10.2022
- Spearheaded the end-to-end management of Severity 1 and 2 incidents, achieving a 10% reduction in resolution times.
- Acted as the primary escalation point for global teams, ensuring alignment on incident resolution strategies.
- Monitored and reported KPIs to evaluate incident management performance, identifying and implementing improvement areas.
- Developed and maintained documentation for major incident processes, ensuring adherence to best practices.
- Directed cross-functional teams during high-severity incidents, ensuring swift and effective resolutions.
- Standardized incident management processes enhance team efficiency and response accuracy.
- Led daily client-facing stand-ups to communicate incident status and action plans, improving transparency and trust.
- Utilized Agile frameworks to prioritize tasks and deliver process enhancements on time.
Incident Manager (Change Healthcare USA)
Wipro Technologies
07.2018 - 06.2022
- Managed high-priority incidents to ensure minimal downtime, and maintain business continuity.
- Collaborated with IT teams to reduce incident recurrence by identifying and addressing root causes.
- Facilitated post-incident reviews, fostering continuous improvement in response protocols.
- Built strong stakeholder relationships for seamless communication during critical situations.
Business Analyst
LPC Advisors
01.2017 - 07.2018
- Managed multi-domain client campaigns, achieving a 95% satisfaction rate.
- Produced comprehensive MIS reports, dashboards, and insights to drive decision-making.
- Maintained quality assurance standards, ensuring the accuracy of deliverables.
Education
BBA - Computer Applications Development
D R Kakade College of Commerce
At/post- Pimpalwandi, Taluka- Junnar, Pune04-2021
Skills
- MS Office
- Incident management
- Major Incident Management
- Problem management
- Knowledge management
- Change management
- Service Request
- Agile Framework
- Stakeholder management
- Root Cause Analysis
- Process improvement
- Change management
- Quality assurance
- ITIL framework
- Power Point
- Jira
Hobbies and Interests
- Trekking
- Cycling
- Gym
- Football
Languages
- English
- Hindi
- Marathi
Timeline
Process Lead (Dormakaba International Holdings AG)
HCL Technologies LTD
01.2025 - Current
Major incident manager (Volvo Cars Corporation)
HCL Technologies LTD
08.2024 - 01.2025
Major incident manager (Volvo Cars Corporation)
Capgemini Technology
10.2022 - 07.2024
Sr. Incident Manager (Volvo Cars Corporation)
Artech Infosystem Pvt Ltd
06.2022 - 10.2022
Incident Manager (Change Healthcare USA)
Wipro Technologies
07.2018 - 06.2022
Business Analyst
LPC Advisors
01.2017 - 07.2018
BBA - Computer Applications Development
D R Kakade College of Commerce
Similar Profiles
MOHAMMED RAHAMATHULLAMOHAMMED RAHAMATHULLA
Technical Specialist at HCL Technologies ltdTechnical Specialist at HCL Technologies ltd
AVIJIT LAHAAVIJIT LAHA
Test Lead at HCL Technologies LtdTest Lead at HCL Technologies Ltd
Muthuraman SubramanianMuthuraman Subramanian
Associate Consultant – HCL Shared Services at HCL Technologies LtdAssociate Consultant – HCL Shared Services at HCL Technologies Ltd
YASIN PURINATH KYASIN PURINATH K
Lead Engineer at HCL Technologies LTDLead Engineer at HCL Technologies LTD
PRASAD JAHAGIRDARPRASAD JAHAGIRDAR
Co-founder and Director at Schego Solutions Private LimitedCo-founder and Director at Schego Solutions Private Limited