TEJAS NAIR
Summary
Business Analyst at Tech Mahindra for 1 year. Worked previously in Oracle Cerner for 2.5 years. Recognized for excellence in managing high-priority client requests. I excel in translating stakeholder requirements into actionable solutions. My strong communication skills and problem-solving abilities have consistently driven successful outcomes and earned multiple employee recognitions.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Business Analyst
Tech Mahindra
Bangalore
09.2026 - Current
- Analyzed business requirements for Tech Mahindra client project.
- Gathered requirements from business users and technical teams.
- Completed multiple change requests with 100% Success rate
- Resolved incidents which are critical and needed immediate attention
Change Implementation Analyst
Oracle Cerner
Bangalore
03.2023 - 09.2026
- Responsible to work on configuration/change request on testing and Production domains.
- Headed weekly Office Hours for helping in handling complex requests.
- Worked closely with stakeholders to gather requirements and translate them into technical specifications.
- Used SQL queries to retrieve data, update the data in the data base.
- Perform in-depth investigation using SQL and impact analysis.
- Received multiple awards/employee recognition for handling client request with high priorities and closing service requests.
Education
Bachelor of Technology - Electronics And Communications Engineering
Nehru College of Engineering And Research Centre
ThrissurSkills
- Cerner Tools - DCP Tool
- Cerner Tools - Order catalog
- Cerner Tools - Powerplans
- Cerner Tools - PrefMaint
- Cerner Tools - PrivMaint
- Cerner Tools - Bedrock
- SQL
- Scope and Project Definition
- Root Cause Analysis
- Project Management
- Communication
- Problem Solving
Accomplishments
- Was able to close 1400+ tickets in a span of 2.5 years in Oracle
- Maintained high Client satisfaction with a higher queue in Oracle
- Mentor for Office Hours held to help associates with their doubts and issues related to change assessment process in Oracle
- Received appreciations from clients in Tech Mahindra
- 100% Success in production for changes done in Tech Mahindra
- Multiple incidents resolved which required immediate attention
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Timeline
Business Analyst
Tech Mahindra
09.2026 - Current
Change Implementation Analyst
Oracle Cerner
03.2023 - 09.2026
Bachelor of Technology - Electronics And Communications Engineering
Nehru College of Engineering And Research Centre