Tejas Pawar
Project Manager
Pune,India
Summary
Results driven Project Manager with expertise in leading complex digital transformative initiatives. Achieved 99.9% transaction reliability at a multinational bank enhancing customer trust and facilitating a 25% increase in digital transaction volumes. Delivers exceptional project outcomes through effective stakeholder engagement and Agile methodologies.
Overview
4
4
Languages
1
1
Certification
12
12
years of professional experience
Work History
Project Manager
Jaguar Land Rover
Pune
10.2024 - Current
- Managed the network readiness program for Jaguar Land Rover’s manufacturing plant, achieving 100% infrastructure compliance and reducing network latency by 35%, which enabled seamless rollout of digital production systems and improved operational efficiency across 3,500+ plant users.
- Coordinated with clients to define project objectives and requirements, aligning deliverables with business goals.
- Reviewed vendor management plan, improving stakeholder coordination and project alignment.
- Facilitated regular team meetings and stakeholder updates, enhancing open communication and collaborative problem-solving.
- Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles.
- Streamlined communication channels between project teams and external partners. Improved coordination and project cohesiveness.
Project Manager
ABSA Bank
Pune
09.2023 - 10.2024
- Led a year payment gateway modernization program at ABSA Bank, achieving 99.9% transaction reliability and reducing reconciliation errors by 30% through strict alignment with BIAN service domains (Payments, Risk & Compliance), enhancing customer trust and supporting a 25% increase in digital transaction volumes.
- Executed end-to-end delivery using Agile/Scrum frameworks, tracked dependencies, managed RAID logs, and provided milestone reports to executive leadership to ensure project alignment and visibility.
- Guided cross-functional engineering and enterprise architecture teams in mapping legacy banking capabilities to BIAN service domains, establishing modular and interoperable banking microservices to enhance system agility.
- Directed the development and deployment of standardized REST APIs based on BIAN definition to lower integration complexity and accelerate time to market for new financial products.
- Partnered with legal, risk, and compliance teams to conduct compliance impact assessments, manage risk logs, and secure sign-offs at critical milestone gates, ensuring regulatory adherence and project continuity.
Project Manager
Bank of Montreal
Pune
01.2021 - 10.2023
- Managed a 3‑year digital transformation program for a Canadian bank, overseeing chatbot deployment and cloud migration; sustained 60%+ digital adoption growth and reduced operational costs by 20% YOY through continuous optimization and stakeholder engagement.
- Led the end-to-end delivery of an AI -powered conversational chatbot on the primary BMO website, enhancing self service capabilities and handling 30%+ of routine customer inquiries.
- Coordinated cross-functional scrum teams (UI/UX designers, NLP engineers, backend developers, and QA) to build, test and deploy chatbot workflows on schedule and within budget, ensuring project alignment with stakeholder expectations.
- Analysed KPI dashboards tracking resolution rates, user drop-offs, and CSAT scores; implemented post-launch iterations to optimise conversational accuracy and enhance user experience.
- Achieved full web accessibility compliance (WCAG 2.1 AA standards) across mobile and desktop interfaces, providing an inclusive conversational UI for all banking customers.
Project Coordinator
Bank of Montreal
Pune
02.2020 - 01.2021
- Successfully coordinated cross functional project activities, achieving 95% on time task completion across 12+ projects in a single fiscal year, thereby improving delivery efficiency and stakeholder satisfaction
- Monitored project resource utilisation and budget tracking logs, identifying variances early to maintain project execution within approved financial limits.
- Created detailed Work Breakdown Structure (WBS) to manage project delivery for over 8 Project managers ensuring the overall delivery is on time.
- Facilitated daily stand-ups, sprint planning, and retrospective sessions for cross-functional teams, maintaining focus on project goals throughout the process.
- Led weekly project status meetings, providing stakeholders with updates and adjusting project plans as needed to align with project objectives.
- Partnered with senior project managers and business stakeholders to translate business requirements into actionable backlog items, user stories, and clear project scopes.
Business Analyst
Bank of Montreal
Pune
01.2019 - 02.2020
- Facilitated stakeholder workshops and interviews across retail banking teams to capture business requirements, translating complex operational workflows into functional specifications, BRDs, and user stories that guided development.
- Acted as the primary bridge between business units, UI/UX designers, and technical engineering teams, reflecting business intent in technical architecture and software design specifications.
- Analysed contact center transcripts and customer chat logs to map high frequency intent paths, establishing the core conversation flows that diverted 30% of routine inbound traffic away from live agents.
- Managed end-to-end test scenarios and uAT execution cycles with business stakeholders, tracking defect resolution to ensure new feature deployments adhered to quality and compliance standards.
Business Process Analyst
Tata Consultancy Services
Pune
04.2017 - 01.2019
- Monitored performance metrics (call volumes, resolution times, customer satisfaction) to identify trends and inform process improvements.
- Streamlined call handling workflows, enhancing efficiency and customer satisfaction.
- Ensured compliance with regulations and documented requirements.
- Led a smaller team during weekend support, successfully demonstrating capability to meet targets and manage workload.
- Addressed customer-related concerns effectively and professionally. day in and day out and processed activation of their calling account.
Business Process Specialist
Tata Consultancy Services
Pune
10.2014 - 04.2017
- Leveraged voice call operational insights to analyse call drivers and customer pain points, updating SOPs and leading sub workstreams that streamlined processes and prepared for transition into project leadership roles.
- Analyzed call trends and customer escalation root causes to optimize call routing scripts and escalation workflows, reducing repeat calls and improving CSAT.
- Coordinated with L&D team to align team processes with compliance requirements set by senior management.
Education
Master of Business Administration - Operations & Production Management
01-2017
B.Com - Accounting
01-2010
Skills
- Agile Methodologies
- Agile planning
- PMP Certification
- Risk Management
- Risk management
- Vendor Management
- Stakeholder Communication
- Stakeholder engagement
- Project Delivery Strategy
- Leadership and Team Management
- Effective Communication
- Familiarity with Gantt Charts
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Arabic
Intermediate
B1
Certification
- Project Management Professional (PMP) certified
Interests
- Reading (especially non‑fiction)
- Volunteering / Community Projects - Working with Stray Dogs and Implementing RWH
- Music - Playing guitar & building on rhythm
Accomplishments
- Recognized by management for proactive leadership behavior, leading to a 25% improvement in project delivery timelines and enhanced stakeholder satisfaction.
- Advanced from Project Coordinator to Project Manager quickly as a result of demonstrated leadership and successful delivery of high‑impact projects.
- Facilitated a community‑driven Stray Dog Vaccination Drive in collaboration with the Local Government Body, leading a team of 10+ volunteers to vaccinate and document stray dogs across multiple societies; the initiative was formally adopted by the Local Body Authority as a sustainable model for animal welfare.
Timeline
Project Manager - Jaguar Land Rover
10.2024 - Current
Project Manager - ABSA Bank
09.2023 - 10.2024
Project Manager - Bank of Montreal
01.2021 - 10.2023
Project Coordinator - Bank of Montreal
02.2020 - 01.2021
Business Analyst - Bank of Montreal
01.2019 - 02.2020
Business Process Analyst - Tata Consultancy Services
04.2017 - 01.2019
Business Process Specialist - Tata Consultancy Services
10.2014 - 04.2017
Suresh Gyan Vihar University - Master of Business Administration, Operations & Production Management
Yeshwant Rao Chavan - B.Com, Accounting