Tejas A S
Senior Executive
Bangalore
Summary
Senior Executive with a proven track record at 247.ai, specializing in elevating customer satisfaction through expert handling of escalation calls and disputes. Renowned for enhancing team performance and collaboration, my problem-solving and communication skills have significantly improved service quality. Achievements include a notable increase in resolution efficiency, showcasing my commitment to excellence and teamwork.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Executive
247.ai
04.2018 - 11.2023
Handling escalation calls / chats in regards to complaints or disputes.
Monitoring calls of new employees and assisting them for performance improvement.
Top performer for 3 consecutive years in voice process.
Education
MBA - Business Administration
CV Ramen University
Chhattisgarh06.2017
B.com - Commerce
Chhatrapati Shahu Ji Maharaj University
Kanpur07.2014
Skills
Performance improvement
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Handling escalation calls / chats
Timeline
Senior Executive
247.ai
04.2018 - 11.2023
MBA - Business Administration
CV Ramen University
B.com - Commerce
Chhatrapati Shahu Ji Maharaj University
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