Tejas Tanksale

• Managed cross-functional teams across departments, including engineering, marketing, and sales.
• Collaborated with stakeholders to define product requirements and user stories.
• Developed and implemented analytics strategies to improve customer experience.
• Created detailed reports on customer segmentation, customer journey mapping, and user behavior analysis.
• Designed dashboards using Looker studio and Zoho Analytics tools to track key performance indicators.
• Developed and implemented ETL processes to extract, transform, and load data into a central repository.
• Analyzed source system requirements and designed the appropriate ETL solution to meet those needs.
• Tested all ETL components prior to deployment in production environment.

• Incentive Calculation and Insights for parameters for incentive for different teams.
• Team management of MIS
• Multiple reports on Weekly, Fortnightly, Monthly.
• Tracking of KPI's
• Tracking Growth/De-growth of Sales and Operation and Insights.
• Automation for reports using python
• Developed individual Google Sheets for Area Sales Managers (ASMs), encompassing the workflow and reporting hierarchy from Territory Sales Managers (TSMs).
• Generated multiple report formats to track attendance, integrating these into various dashboards tailored to management's needs for daily, weekly, and monthly analytics.
• Implemented Performance Improvement Plans (PIPs) for the sales team, enhancing overall productivity and efficiency.
• Gathered, analyzed, and interpreted data from multiple sources to uncover patterns and trends.
• Collaborated with cross-functional teams to identify key metrics and develop dashboards.

Projects Executed:

· Migration of Data from Lead Creation to Closure from Google sheet to In-House CRM

· Migration of Inventory from Google Sheet to in-House CRM (Mobiles, SIMS, Laptops & Biometric Devices)

Clean-up of Data uploaded in in-House CRM for Servicing Team

• Checked and recorded employee attendance, including tardiness, absences and vacation time.
• Maintained accurate attendance records for payroll purposes.
• Conducted random audits of attendance records to ensure compliance with company policies and procedures.
• Provided assistance with the administration of benefit programs related to employee absences.
• Tracked employee sick leave accruals, balances and usage as required by law or company policy.
• Developed innovative strategies for recognizing and rewarding employees in line with organizational goals.
• Analyzed job performance data to determine appropriate bonus levels, and other incentives.

Key Result Areas:

· Acted as a bridge between customer & client, understood customer queries and solving them by creating cases & checking case history of clients

· Assisted customers for their queries of Forex Card; managed irate customers & provided them with a proper resolution

· Maintained Roster for team, conducted QC for team members as well as prepared required files for team members to reduce there AHT

Project-Account Support Team

· Mapped data of parent & subsidiary company & validated of details of customer & maintained their accounts

· Maintained data governance policy creation of account and eradicated duplicate accounts that helped maintain database

· Created consolidated reports of team at EOD & maintained master consolidation file

· Looked for DUNS & GULT number of company parent company and ultimate parent company using Dun and Bradstreet, Hoovers and so on

· Completed other works like updating states, cities, Pin Codes, updating email address or websites of company in bulk

Project-Dell Mapping

· Mapped same customer for VMWare & Dell technologies as well as subsidiaries of company

· Consolidated daily teamwork in master file