TEJASVI SINGH
Summary
Proactive and results-driven client success professional with 3+ years of experience managing key accounts, improving customer engagement, and driving client retention across global markets. Proven ability to lead cross-functional teams, optimise workflows, and enhance customer satisfaction. Passionate about building long-term customer relationships and delivering measurable impact.
Overview
3
3
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
Senior Business Associate
Crimson Interactive (Enago)
04.2023 - 04.2025
- Spearheaded client engagement and retention strategies for the Japan region, increasing customer conversion rates over 6 months.
- Mentored and trained new team members, improving team KPIs, fostering skill development and promoting a culture of continuous improvement within the team.
- Led process improvement initiatives, reducing client onboarding turnaround time through workflow optimisation.
- Developed and implemented process improvements that enhanced operational efficiency across various business functions.
- Collaborated with cross-functional teams to design and execute client engagement strategies, ensuring alignment with organizational goals.
- Conducted comprehensive data analysis to assess project outcomes, providing actionable insights to senior management for strategic planning.
- Presented monthly KPI reports and actionable insights to senior management, contributing to data-driven decision-making.
Business Associate
Crimson Interactive (Enago)
09.2022 - 03.2023
- Managed key accounts across China, Taiwan, Korea, Brazil, Germany, and the USA, achieving 98% client satisfaction rating through proactive communication and issue resolution.
- Assisted in coordinating client onboarding processes, helping reduce onboarding gaps and improving the first 90-day customer experience.
- Collaborated with sales teams to identify cross-sell opportunities, contributing to a revenue increase.
- Supported operational improvement projects, enhancing team efficiency by streamlining client interaction workflows.
Education
Bachelor of Arts - Economics
University
Mumbai 06.2019 - 04.2022
Skills
Customer Success Management
Client Relationship Management
Customer Onboarding
Key Account Management
Customer Retention
Cross-functional Collaboration
CRM & Helpdesk Tools: Freshdesk, Odoo, Asana
Process Improvement
Data Analysis
Customer Journey Mapping
Accomplishments
- Client Conversion Annual Award, 2024
- Team Player Award, 2024
- Rising Star Award, 2023
Timeline
Senior Business Associate
Crimson Interactive (Enago)
04.2023 - 04.2025
Business Associate
Crimson Interactive (Enago)
09.2022 - 03.2023
Bachelor of Arts - Economics
University
06.2019 - 04.2022