Tejaswani. D

• Billing expert for US and Canada Region for Products, Professional Services, Leasing, Maintenance, Renewals & FSTM
• Monitoring daily Invoicing & cash application process & also crosschecking to eradicate errors & ensure invoices reaching to customer as per customer requirement file Managing a portfolio with the highest AR, building a good rapport with the customer and the business in collecting the forecasted amount within the stipulated time Resolution of disputed items within all aging buckets and exposure to Third party collections Monitors and evaluates account receivables and identifies negative cash flow trends; works with sales and credit team in resolving payment issues and invoicing problems, drives the process of collecting from financially distressed customers Audits delinquent/Past due accounts considered to be uncollectible; ensures maximum efforts have been taken before deciding on movement to an outside agency
• Reconciliation month end closures, bank & GL reconciliation
• Productivity, Quality & Accuracy: To ensure target is achieved on a weekly & monthly basis
• Team accuracy should be as per the set metric & comply with the audit requirement
• Reporting: To ensure reports are sent to management on time
• Month End Books Close: Month end bank, GL, Clearing accounts Reconciliation
• Reconciliation: Daily bank reconciliation, GL Reconciliation, Netting accounts

• Strengthened content through proofreading and editing.
• Develop original content through social listening and independent sources.
• Applied current editing and photography tools to tell great stories.
• Developed original content using social listening and independent sources.
• Created content with SEO keywords drawn from Google Analytics.
• Generated stories to reflect current trends and news to pull audience into website.

Project Name: Global Revenue Operations, Financial Services

Organization Description: UNITED STATES / CANADA MULTI CUSTOMER: Multiple Customers are clustered in this project, comprises various applications in Order Management – Global Revenue Operation.

Tools Used: SAP, Contract Management compliance (CMC), DMS, My Quote, SALESFORCE.COM and Dell Tools like POM, DSA , DOMS, GOV TOOL, B2B

Responsibilities:

• Responsible for smoother transition from POC/Pilot Batch
• Responsible for processing cases flown to SFDC Queue (Salesforce.com) and interfacing same order in SAP
• Responsible for Software, Hardware, Maintenance and Renewal order process
• Responsible for Contracts validations between Dell EMC and customer
• To Review all incoming contracts and ensuring that its compliant with Legal and Financial requirements
• Maintain and renew contracts entered
• Ensuring that terms and clause are valid before using contract for further proceedings
• Acknowledging valid cases and resolving them as per SLA
• Expertise in handling billing invoices
• Was responsible in doing quality check (Audit) on each order that was processed
• Was responsible in training and mentoring new joiners.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Collaboratively worked with cross-functional team as and when required Synopsis of Achievements: Received multiple recognitions from stakeholders and leaders for work.

Synopsis of Achievements:

Received multiple recognitions from stakeholders and leaders for my work

• Tools Used: Dell Tolls like POM, DOMS, DSA, GOV B2B and Fusion

Responsibilities:

• Worked as US Order Management Associate with Order Processing, Quality Auditing, Order Reviewing Specialist, Public Accounts, Healthcare Accounts, assigned sales Accounts, Spare parts project, Collections and Revenue Recovery
• Handling Billing Support/Invoicing and Collections related Escalations
• Training, Mentoring New Hires and help to manage team members in all areas related to Billing Support Management
• Actively closing Quarter End and Year End targets
• Proficient with all US Order Processing tools i.e., Order broker, POMS, DOMS and DSA transition
• Pilot batch for IMTD process
• Trained and mentored co-employees for same process
• Worked with CSB team and assisted them in expediting high revenue orders, without customer being impacted
• Responsible for processing complicated Orders
• Collaboratively worked with cross-functional team as needed
• Interact with Sales team on Order Details, Order Issues and billing concerns
• Was Proactive in terms of process support and collaboratively worked with team, wherein; Business requirement as needed
• Have been active participant in CSR activities, making sure contribute little for every social cause
• Synopsis of Achievements:
• Awarded ‘Best employee’ of month – 5 Times
• Appreciation E-mails from both Internal and External customers.

• Building Agency
• Driving Sales
• Managing Team
• Mentoring and Training
• Responsibilities:
• Identified, hired and trained over 30 highly-qualified staff by teaching best practices, procedures, and sales strategies
• Identifying prospective customers using lead generating methods through different sources.
• Established and cultivated solid business relationships with new or existing customers
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
• Evaluated performance against goals and implemented appropriate development plans
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Maintaining close relationship with credit and Operation team for quality check of logged in file and easy disbursements of accounts and reporting to Business Head on daily basis.

• Conducting Business Activities
• Corporate Sales
• Financial Planning
• Responsibilities:
• Handling corporate tie-ups and responsible for execution of corporate sales activities
• Developing and increasing business by following up on potential leads with face-to-face presentation and meeting corporate authorities
• Scheduled and attended at least 20 appointments per week
• Working hard consistently achieving and exceeding monthly sales targets to ensure accomplishments of overall company target
• Preparing MIS report to provide feedback to management on business operations.
• Educated clients on new products or services to increase customer engagement with brand.
• Responded to requests for information and resolved issues quickly.

• Part of marketing communications team that is responsible for organization's branding and positioning strategies and activities.
• Built strong relationships with media outlets and communications professionals to expand personal network.
• Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.