Sandhya N
Bengaluru
Summary
Dynamic Senior Order Fulfillment Specialist with extensive experience at Qlik, adept in SAP and Salesforce. Proven track record in optimizing order processes and enhancing customer satisfaction. Strong analytical skills complemented by effective team leadership, driving operational excellence and revenue growth. Committed to delivering results through collaboration and strategic problem-solving.
Overview
14
14
years of professional experience
Work History
Senior Order Fulfilment Specialist
Qlik
Bengaluru
07.2022 - Current
- Managed order fulfillment processes, including contract review, and license key fulfillment upon order acceptance.
- Prepared quotes in Salesforce to support the sales team when necessary.
- Updated customer status from prospect to won in NetSuite for new clients.
- Engaged regularly with sales, account executives, and billing teams to ensure alignment.
- Ensured the accuracy of data in iCRM and ERP systems before and after order acceptance.
- Processed all open orders during month-end to maximize revenue recognition.
- Maintained updated records of pending orders to streamline operations.
- Collaborated with finance and support teams to address ad-hoc requests promptly.
- Closely work on cases received on ServiceNow for other ad hoc requests.
- Working with the legal team for the review and signature of non-disclosure agreements.
- Ensure License Delivery emails are sent to customers and partners before the quote is billed.
- Generating evaluation and NFR license.
- Assist sales and support teams with their licensing requests and questions.
- Work with Legal to ensure all checks have been completed for the new customer setup on NetSuite.
- Bill fully processed quotes in NetSuite so that invoices are generated and shared with the AR Team.
- Process credit and rebill for invoices processed incorrectly.
Order Operation Specialist
Aruba Networks
11.2018 - 05.2022
- Handling the teams of three regions as an acting team leader.
- Educating the team on the updates to extract the qualitative and quantitative product.
- Timely preparation of reports for the management on the progress of the work.
- Managing reporting activities for the team.
- Managing First Level escalations for Order Management.
- Performing the audit checks at regular intervals to ensure the team and process adhere to the policies.
- Complete knowledge of the quote-to-cash process.
- Analyze and interpret the day-to-day business activities.
- Regular engagement with internal and external stakeholders.
- Managing the complete supply chain management of the business day in and day out.
- Engage with the sales team and customers via calls to ensure the closure of the deal.
- Processing of manual, EDI, complex CTO orders.
- Handling the invoicing process, which includes invoicing, uploading the invoice into the customer portal, and resolving disputes.
- Handling Returns, Tax Credits, and Credit & Rebill Process.
- Supported UAT testing for S/4 deployment.
- Provided support for hyper-care issues.
- Was involved in the BRIM design discussion.
- Involved in the overall functioning of the processes, identifying improvement areas, and implementing new methods to maximize customer satisfaction level
Senior Process Associate - FAM OBA (O2C) – Financial Account Management
DXC technology
11.2011 - 07.2018
- Handled projects of HP ES (Enterprise Services Business Unit) and Project Controlling from the time the project is created until the project is closed.
- Creation of customer master IDs.
- Worked on core responsibilities, such as creation of the project, contract master, WBS creation, and clearing of order backlogs.
- Ensure invoices are created and sent to the customer (time and material, fixed invoicing, periodic invoicing, and milestone invoicing).
- Worked on disputed invoices with the Credit and Collection and Finance teams.
- Extracting reports, such as P&L, labor report, and invoicing report.
- Performed month-end activities, such as booking revenue accruals and reclassifying entries as requested by the Accounts and Finance team.
- Worked on fixing issues pertaining to invoice discrepancies in coordination with the business.
- Worked on unbilled AR for contracts.
Process Associate
HP
- Responsible for processing and reporting all the financial and accounting transactions.
- Main customers include the Country Controllership team, financial analysts, and legal bodies.
- Along with these activities, the team looks into customer services, which involve monthly review calls on the performance, issues, and challenges.
- Customer issues were taken care of and resolved accordingly, ensuring that customer satisfaction is met.
- Working as a Subject Matter Expert.
- Direct interaction with end customers and resolving queries.
- Accounts Receivable, Field Inventory, Trade Revenue, and Equate transactions of HP.
- Driven production enhancement projects (process improvement) along with the team.
- Responsible for cross-training.
- Ensuring there is no TAT miss on queries.
- Scheduling and organizing team review meetings.
Education
BBM -
Community Institute of Commerce & Management
01.2011
Skills
- MS-Office (MS Word, Excel, PowerPoint, Outlook)
- SAP FI1
- SAP LH1
- ESP HANA
- SAP COMPASS
- SAP Fusion
- SAP HANA
- OSV, NGQ(CPQ)
- SFDC
- Netsuite
- ServiceNow
- License manager
Career Achievements
- Bagged the Best Performer award several times during the tenure.
- Consistently being appreciated by the Customer for customer relations – timely and accurate service during the tenure of performing operations.
- Won Total Customer Experience Award from the management.
- Won Monthly Performance and Value Awards.
- Won All India Total Customer Experience Award.
- Received positive feedback from the stakeholders for the continuous support.
Timeline
Senior Order Fulfilment Specialist
Qlik
07.2022 - Current
Order Operation Specialist
Aruba Networks
11.2018 - 05.2022
Senior Process Associate - FAM OBA (O2C) – Financial Account Management
DXC technology
11.2011 - 07.2018
Process Associate
HP
BBM -
Community Institute of Commerce & Management