Tejaswini Arunachalam
Senior Technical Writer
Bengaluru
Summary
Experienced Senior Technical Writer with a track record of producing concise and precise technical documents over a 12-year career. Known for delivering top-quality work under demanding timelines. Skilled collaborator who effectively communicates with cross-functional teams to ensure accuracy and clarity in technical content.
Overview
14
14
years of professional experience
Work History
Senior Technical Writer
Mitel
04.2016 - Current
- Developed and maintained various end user documentation as Individual Contributor.
- Participated in hiring, training, and mentoring of new writers with Mitel’s project teams.
- Pioneered solution based writing by providing end-to-end documentation to install, configure and effortlessly run solutions.
- Worked on streaming lining collaborated updates and reviews to Mitel Virtual Appliance Deployment Guide.
- Authored and posted product Release Notes referencing change logs on Confluence pages.
- Created and published Smart WalkThroughs using WalkMe.
- Worked with User Experience team to explore options Technical Documentation team can contribute.
- Volunteered to assist in developing accessibility-inclusive content and ensuring existing content adheres to accessibility standards.
- Coordinated with localization teams to translate technical documents into multiple languages, expanding product reach in global markets.
- Earned reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Attended product training in Caldicot, UK and secured certification. Got hands-on exposure to installing, upgrading, and maintaining products in visit to Kanata, Canada (Mitel headquarters).
Content Strategist
InMobi Technology Services Pvt. Ltd
03.2015 - 04.2016
- Wrote technical documentation for engineers, such as overviews, tutorials, developer guides, and more enabling end user to utilize company products most effectively.
- Edited, clarified, and proofread SDKs and APIs written by Engineering.
- Interacted with and managed vendors on meeting localization needs for content, such as new articles, updates to existing documents, UI strings, and few special business requests.
- Collaborated with Design team to understand user behavior insights and drafted compelling mobile advertisements.
Technical Writer
Citrix R&D India Ltd
04.2012 - 03.2015
- Focused primarily on editing and publishing technical content hosted on Citrix Knowledge Center site.
- Organized and analyzed technical information (bugs, defects, changes, enhancements), transforming it into easily understandable content for specific audiences.
- Conducted peer reviews and provided feedback for improvement to team members.
- Created e-learning videos demonstrating How To's for internal customers which were uploaded to Citrix internal site.
- Conducted interviews for backfills and provided initial job training and process guidance.
- Mentored new team members to facilitate their integration into the team.
- Recognized with the Performance Award for the Year 2012 and the Quarterly Award for Q3 2013.
IP Developer
Symphony Services Corp
03.2011 - 04.2012
- Developed, revised and edited - User Guide, Installation Guide, System Admin Guide, Release Notes, Configuration Guide and customer-specific Reference Guides.
- Analyzed Customer Requirements Document (CRD) & Software Requirements Specification (SRS) documents and prepared scope for documentation.
- Worked with test environments created by the engineering team to illustrate product features and concepts.
- Assisted other teams with editorial review of documentation and suggested changes. Also created new styles/templates.
- Conducted training sessions for the entire team (Developers, QA and Doc) on effective communication skills, and email etiquette to improve communication within the team and with internal & external customers.
- Received the "You Made a Difference" award.
Technical Writer
Motorola (Employed with Savvysoft Technologies)
03.2010 - 03.2011
- Developed user manuals and troubleshooting guides.
- Interacted with SMEs and ensured editorial accuracy.
- Familiarity with the Microsoft Manual of Style for Technical Publications.
Education
Certified in Technical Writing -
Techno Point
Bengaluru, India 12.2008 - 02.2009
Bachelor of Commerce (Financial Accounting) - Accounting And Finance
Sheshadripuram College
Bengaluru, India06.2003
Skills
Localization and Translation
undefinedAffiliations
- Mitel – Respect Awards
- Mitel – Deliver Award
- Mitel Star Award for Q3 2018
- Citrix - Performance Award for the Year 2012
- Citrix - Quarterly Award for Q3 2013
- Symphony - "You Made a Difference" award
Timeline
Senior Technical Writer
Mitel
04.2016 - Current
Content Strategist
InMobi Technology Services Pvt. Ltd
03.2015 - 04.2016
Technical Writer
Citrix R&D India Ltd
04.2012 - 03.2015
IP Developer
Symphony Services Corp
03.2011 - 04.2012
Technical Writer
Motorola (Employed with Savvysoft Technologies)
03.2010 - 03.2011
Certified in Technical Writing -
Techno Point
12.2008 - 02.2009
Bachelor of Commerce (Financial Accounting) - Accounting And Finance
Sheshadripuram College
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