Tejaswini Arunachalam
Senior Technical Writer
Bengaluru
Summary
Experienced Senior Technical Writer with a track record of producing concise and precise technical documents over a 12-year career. Known for delivering top-quality work under demanding timelines. Skilled collaborator who effectively communicates with cross-functional teams to ensure accuracy and clarity in technical content.
Overview
14
14
years of professional experience
Work History
Senior Technical Writer
Mitel
Bengaluru, India
04.2016 - Current
- Developed and maintained various end user documentation as Individual Contributor.
- Participated in hiring, training, and mentoring of new writers with Mitel’s project teams.
- Pioneered solution based writing by providing end-to-end documentation to install, configure and effortlessly run solutions.
- Worked on streaming lining collaborated updates and reviews to Mitel Virtual Appliance Deployment Guide.
- Authored and posted product Release Notes referencing change logs on Confluence pages.
- Created and published Smart WalkThroughs using WalkMe.
- Worked with User Experience team to explore options Technical Documentation team can contribute.
- Volunteered to assist in developing accessibility-inclusive content and ensuring existing content adheres to accessibility standards.
- Coordinated with localization teams to translate technical documents into multiple languages, expanding product reach in global markets.
- Earned reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Attended product training in Caldicot, UK and secured certification. Got hands-on exposure to installing, upgrading, and maintaining products in visit to Kanata, Canada (Mitel headquarters).
Content Strategist
InMobi Technology Services Pvt. Ltd
Bengaluru, India
03.2015 - 04.2016
- Wrote technical documentation for engineers, such as overviews, tutorials, developer guides, and more enabling end user to utilize company products most effectively.
- Edited, clarified, and proofread SDKs and APIs written by Engineering.
- Interacted with and managed vendors on meeting localization needs for content, such as new articles, updates to existing documents, UI strings, and few special business requests.
- Collaborated with Design team to understand user behavior insights and drafted compelling mobile advertisements.
Technical Writer
Citrix R&D India Ltd
Bengaluru, India
04.2012 - 03.2015
- Focused primarily on editing and publishing technical content hosted on Citrix Knowledge Center site.
- Organized and analyzed technical information (bugs, defects, changes, enhancements), transforming it into easily understandable content for specific audiences.
- Conducted peer reviews and provided feedback for improvement to team members.
- Created e-learning videos demonstrating How To's for internal customers which were uploaded to Citrix internal site.
- Conducted interviews for backfills and provided initial job training and process guidance.
- Mentored new team members to facilitate their integration into the team.
- Recognized with the Performance Award for the Year 2012 and the Quarterly Award for Q3 2013.
IP Developer
Symphony Services Corp
Bengaluru, India
03.2011 - 04.2012
- Developed, revised and edited - User Guide, Installation Guide, System Admin Guide, Release Notes, Configuration Guide and customer-specific Reference Guides.
- Analyzed Customer Requirements Document (CRD) & Software Requirements Specification (SRS) documents and prepared scope for documentation.
- Worked with test environments created by the engineering team to illustrate product features and concepts.
- Assisted other teams with editorial review of documentation and suggested changes. Also created new styles/templates.
- Conducted training sessions for the entire team (Developers, QA and Doc) on effective communication skills, and email etiquette to improve communication within the team and with internal & external customers.
- Received the "You Made a Difference" award.
Technical Writer
Motorola (Employed with Savvysoft Technologies)
Bengaluru, India
03.2010 - 03.2011
- Developed user manuals and troubleshooting guides.
- Interacted with SMEs and ensured editorial accuracy.
- Familiarity with the Microsoft Manual of Style for Technical Publications.
Education
Certified in Technical Writing -
Techno Point
Bengaluru, India 12.2008 - 02.2009
Bachelor of Commerce (Financial Accounting) - Accounting And Finance
Sheshadripuram College
Bengaluru, India06.2003
Skills
Localization and Translation
Editing and proofreading
Familiarity with API Documentation
Smart Walkthrough Creation
Multimedia Content Creation
Knowledge Base Articles Creation
Release Notes Writing
Structured Authoring
DITA and XML Authoring
Accessibility Compliance
Localization and Translation
Affiliations
- Mitel – Respect Awards
- Mitel – Deliver Award
- Mitel Star Award for Q3 2018
- Citrix - Performance Award for the Year 2012
- Citrix - Quarterly Award for Q3 2013
- Symphony - "You Made a Difference" award
Timeline
Senior Technical Writer
Mitel
04.2016 - Current
Content Strategist
InMobi Technology Services Pvt. Ltd
03.2015 - 04.2016
Technical Writer
Citrix R&D India Ltd
04.2012 - 03.2015
IP Developer
Symphony Services Corp
03.2011 - 04.2012
Technical Writer
Motorola (Employed with Savvysoft Technologies)
03.2010 - 03.2011
Certified in Technical Writing -
Techno Point
12.2008 - 02.2009
Bachelor of Commerce (Financial Accounting) - Accounting And Finance
Sheshadripuram College