Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
STRENGTHS
Timeline
Generic

Tejaswini Dasari

Nidadavole

Summary

Dedicated ITOM Support Analyst with experience in managing IT infrastructure inventory and executing CMDB reconciliation. Known for strong problem-solving skills and attention to detail, driving improvements in data integrity and operational visibility.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ITOM Support Analyst

Skillmine Technology consulting private limited
Bangalore
06.2024 - Current

Managed IT infrastructure inventory to ensure comprehensive asset tracking.

Performed data validation and reporting for accurate decision-making.

Executed CMDB maintenance to uphold data integrity and accuracy.

Supported ServiceNow discovery processes for enhanced visibility into IT assets.

Conducted configuration item (CI) reconciliation to align records with actual assets.

Monitored IT operations to proactively identify and resolve issues.

Provided compliance and audit support to meet regulatory requirements.

Streamlined ITOM support processes to improve efficiency across teams.

Quality Controller

VCare
Rajahmundry
02.2023 - 08.2024
  • Conducted thorough inspections of products to identify defects and ensure quality compliance.
  • Performed daily quality checks on finished products to meet customer requirements.
  • Maintained comprehensive records of inspection results and test data for analysis.
  • Communicated inspection findings to management to support informed decision-making.
  • Executed continuous reviews to uphold quality management structure.
  • Ensured cleanliness and safety standards in laboratory environment.
  • Streamlined quality assurance processes to enhance operational efficiency.

Education

B.Tech - Mechanical Engineering

GIET College of Engineering
Rajahmundry
05-2019

Board of Intermediate Education - MPC

Vikas Junior College
Nidadavole
03-2015

Board of Secondary Education -

Vignan Vidhyalaya
Nidadavole
04-2013

Skills

  • IT asset management
  • Data validation and analysis
  • CMDB maintenance and reconciliation
  • IT operations monitoring
  • Process improvement
  • Ticket management and issue resolution\

Languages

Telugu
First Language
English
Advanced (C1)
C1

Affiliations

  • Engaged in continuous learning of ServiceNow ITOM modules and best practices
  • Supported internal audits by preparing accurate inventory reports
  • Took part in cross-team coordination calls for resolving CI discrepancies

Certification

  • Micro-certification on CMDB

STRENGTHS

  • Communication skills
  • Stress management
  • Problem solving
  • Adaptive learner

Timeline

ITOM Support Analyst

Skillmine Technology consulting private limited
06.2024 - Current

Quality Controller

VCare
02.2023 - 08.2024

B.Tech - Mechanical Engineering

GIET College of Engineering

Board of Intermediate Education - MPC

Vikas Junior College

Board of Secondary Education -

Vignan Vidhyalaya
Tejaswini Dasari