
Dedicated ITOM Support Analyst with experience in managing IT infrastructure inventory and executing CMDB reconciliation. Known for strong problem-solving skills and attention to detail, driving improvements in data integrity and operational visibility.
Managed IT infrastructure inventory to ensure comprehensive asset tracking.
Performed data validation and reporting for accurate decision-making.
Executed CMDB maintenance to uphold data integrity and accuracy.
Supported ServiceNow discovery processes for enhanced visibility into IT assets.
Conducted configuration item (CI) reconciliation to align records with actual assets.
Monitored IT operations to proactively identify and resolve issues.
Provided compliance and audit support to meet regulatory requirements.
Streamlined ITOM support processes to improve efficiency across teams.