Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tejaswini Palivela

Kakinada

Summary

An organized, self-motivated professional having 3.5+ years of professional experience on ServiceNow. Looking for a challenging career and thriving as a good team player in a multicultural environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

ServiceNow
Hyderabad
06.2024 - Current
  • Delivered technical support to customers by troubleshooting user experience modules and resolving issues.
  • Conducted root cause analysis using debugging techniques and log analysis.
  • Resolved production issues for customers within established timeframes.
  • Communicated with customers to clarify requirements and expedite problem resolution.
  • Gained deeper knowledge and better understanding of the product .

ServiceNow Developer

TCS
Hyderabad
11.2021 - 03.2024
  • Collaborated with other developers in order to create an integrated solution that meets the needs of customers.
  • Created workflows to automate processes within the ServiceNow environment.
  • Provided technical support for the end by troubleshooting issues.
  • Work with clients to understand the requirements.
  • Designed and built solutions as per requirements.
  • Configured Business Rules, Client Scripts, UI Policies, and various other configurations based on the requirements.
  • Configured catalog items, record producers, and order guides.
  • Created custom tables, form layouts, ACLs, application menus, and modules.
  • Managed users, roles, and groups.

Education

Bachelor of Technology - Electrical, Electronics and Communications Engineering

Pragati Engineering College
Kakinada
08-2021

Skills

  • Good knowledge of JavaScript
  • SNOW modules: ITSM
  • Proficient in Glide scripting in ServiceNow, both server-side and client-side scripting
  • Expertise in configuring business rules, client scripts, UI policies, UI actions, and ACLs
  • Sound knowledge on events, notifications, inbound email actions, mail scripts
  • Sound knowledge on service catalog, catalog items, record producers, order guide
  • Good knowledge on data sources, import sets, transform maps
  • Good knowledge of integrating REST and SOAP-based web service APIs
  • Good knowledge of ServiceNow administration, like managing users, roles, and user groups
  • Good knowledge on service portals, workspace, and UI builder
  • Good knowledge on virtual agents, AWA, mobile, AI search, now assist

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Certification

  • Certified System Administrator (CSA)

Timeline

Technical Support Engineer

ServiceNow
06.2024 - Current

ServiceNow Developer

TCS
11.2021 - 03.2024

Bachelor of Technology - Electrical, Electronics and Communications Engineering

Pragati Engineering College

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Tejaswini Palivela