Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tejaswini Rolli

Bangalore

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Proven track record of maintaining efficient office operations.

*Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and skills.

*Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance.

*Skilled at drafting reports and business correspondence, managing mail and updating spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Dedicated and attentive Guest Relations Executive skilled at welcoming guests, managing check-in procedures and coordinating amenities. Well-versed in checking on guests to maintain satisfaction and service levels. Looking for a challenging role with room for advancement.

Focused on meeting guest needs efficiently. Smooth and systematic in overseeing staff, services and amenities. Good relationship-building, decision-making and conflict resolution skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Guest Relations Executive

The Hive Flixible Workspaces
Bangalore
04.2024 - Current
  • Prepared weekly summaries outlining any issues or concerns reported by customers.
  • Created detailed reports regarding guest relations activities on a weekly basis.
  • Tracked guest feedback to identify areas of improvement within the organization.
  • Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
  • Processed payments from guests promptly and accurately.
  • Developed strategies for improving employees satisfaction ratings among existing clients.
  • Managing all the Clients data information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Front Office Executive

Novel Office
Bangalore
03.2022 - 03.2024
  • Utilized the property management system proficiently for seamless reservation processing and updates.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Aviation In Hospitality And Hotel Management -

Frankfinn Institute of Airhostess Training(FIAT)

Bachelor Of Science - Electronics

KCP Science And Arts Degree College

SSLC -

DN Darbar Girls High School

Pre University - Science Education

Sanaganabasava Residential Pre University College

Skills

  • P>Scheduling and calendar management
  • P>Mail handling
  • P>Meeting Arrangements
  • P>Reception duties
  • P>Appointment Coordination
  • P>Customer Service
  • P>Meeting Note Taking
  • P>Problem-solving abilities
  • P>Multitasking and Time Management
  • P>Problem-solving aptitude
  • P>Teamwork and Collaboration
  • Customer Relations

Languages

English
Advanced
C1
Kannada
Advanced
C1
Hindi
Advanced
C1

Timeline

Guest Relations Executive

The Hive Flixible Workspaces
04.2024 - Current

Front Office Executive

Novel Office
03.2022 - 03.2024

Aviation In Hospitality And Hotel Management -

Frankfinn Institute of Airhostess Training(FIAT)

Bachelor Of Science - Electronics

KCP Science And Arts Degree College

SSLC -

DN Darbar Girls High School

Pre University - Science Education

Sanaganabasava Residential Pre University College
Tejaswini Rolli