Tejaswini S
Mangalore
Summary
Experienced professional with a strong background in managing and supporting fixed and wireless carrier invoices, ensuring timely receipt, accurate entry into TEM systems, and resolving billing discrepancies. Expertise in conducting cost analysis and overseeing seamless order processing. Proven track record of optimizing processes, ensuring compliance with company policies, and delivering high-quality service. Skilled in fostering clear communication with customers and vendors, driving customer satisfaction, and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Service Delivery Analyst
Tangoe India Softek Services Private Limited
Bangalore
10.2021 - Current
- Monitors invoices to ensure they are received on time and integrated into Tangoe's expense management system.
- Works with the Content Management team to track, obtain, and validate missing invoices.
- Ensure 100% adherence to SLA for invoice loading and approvals within the specified TAT.
- Validates and analyzes invoices, addressing discrepancies, and approving payments through the Rivermine Application.
- Identifies billing errors and uncaptured charges, and facilitates the issuance of supplier credits.
- Leads dispute resolution processes, credit requests, and discount negotiations to recover outstanding balances or reduce service costs.
- Ensures timely payments, investigates payment delays, and resolves issues within contract terms to prevent late fees.
- Provides spending forecasts for monthly and annual planning, tracking actual expenses against estimates by service type and region.
- Allocates client charges to cost centers and applies appropriate General Ledger (GL) codes based on client-specific rules.
- Prepares weekly and monthly reports for clients regarding missing invoices and late payment fees.
- Collaborates directly with clients and carriers to resolve invoicing and billing issues.
- Strengthened client relationships through proactive communication and efficient service delivery.
Sr. Executive – Accounts & Admin
Telesoft Labs Pvt Ltd
Bangalore
10.2019 - 09.2021
- Preparing Daily sales Report for MIS to the Management
- Handling office petty cash for daily Transaction
- Preparing and issuing all types of Accounting Vouchers and Order Processing
- Maintaining Bank reconciliation and reconciliation of Accounts receivable & Accounts payable
- Maintaining and do follow up of all open sales orders and aging receivables
Etds executive
Systech Softwares Pvt Ltd
Bangalore
07.2017 - 05.2019
- Etds return file preparing & processing on software
- Validating & processing of Digital Signature Certificate
- Providing accurate and appropriate information in response to customer inquiries through email (Zoho Desk)
- Handling incoming chats, provide support to customers through Live chat (Zoho Sales IQ)
- Preparing monthly Performance Status Reports
Customer Support Associate
Hewlett Packard Global Business Services
Bangalore
04.2013 - 04.2014
- Program validation and creation
- Validating claims from partners, Claim validation and Claim processing
- Transaction processing type of work and communicate with Front end/WW teams on process changes, approvals required
- Maintain TAT and Accuracy as mentioned in the individual goal sheets
Education
BBM - Business Management
Mysore University
01.2009
Skills
- TEM Application
- Vendor Management
- Zoho Books
- Tally ERP
- YetiForce CRM
- Microsoft Office Tools
Languages
- English
- Kannada
References
References available upon request.
Timeline
Service Delivery Analyst
Tangoe India Softek Services Private Limited
10.2021 - Current
Sr. Executive – Accounts & Admin
Telesoft Labs Pvt Ltd
10.2019 - 09.2021
Etds executive
Systech Softwares Pvt Ltd
07.2017 - 05.2019
Customer Support Associate
Hewlett Packard Global Business Services
04.2013 - 04.2014
BBM - Business Management
Mysore University
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