Tejaswitha DV
Servicenow Tech. Manager
Hyderabad
Summary
Experienced professional seeking a challenging and growth-oriented career with a professional organization. Skilled in facilitating requirement gathering, estimating, and working on various projects such as UI builder, platform analytics workspace, and mobile app development. Proficient in knowledge management tasks including creating knowledge bases, categories, workflows, and articles. Recognized for quality work and timeliness, certified for QC and final sign-off of projects. Proven ability to manage teams and adhere to organizational policies and norms. Valuable member of the Technical Support Group in resolving global issues and problems.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Associate Manager
Accenture Solutions
Hyderabad
1 2020 - Current
- Facilitated requirement gathering and provided estimates for ServiceNow projects, ensuring alignment with client needs and business objectives.
- Developed dynamic dashboards using UI Builder to enhance data visualization and user experience.
- Contributed to the introduction of new ServiceNow features, including Platform Analytics Workspace, enabling advanced reporting and insights.
- Led mobile app development, creating applet launchers and mobile-specific dashboard screens for optimized user experience.
- Designed and implemented custom reports and dashboards based on client specifications, enabling data-driven decision-making.
- Managed end-to-end Knowledge Management, including the creation of Knowledge Bases, Categories, custom workflows, and article creation/upload.
- Participated in platform upgrades, ensuring smooth transitions and minimal disruption during implementation of new features.
- Executed complex language translations for dashboards, catalog items, and email templates, ensuring localization for global clients.
- Delivered migration projects by applying industry best practices and minimizing customizations to ensure scalable solutions.
- Worked across ITSM modules and Now Experience Platform to optimize service management and user experiences.
- Led the development and presentation of Proof-of-Concepts (POCs), showcasing ServiceNow solutions to clients and securing new contracts.
- Recognized by clients for consistently delivering high-quality work on schedule, earning certification for Quality Control (QC) and final project sign-offs.
- Successfully managed team operations, ensuring adherence to organizational policies and promoting standardization and best practices for optimal outcomes.
- Actively contributed as a member of the Technical Support Group, resolving global issues and ensuring seamless platform functionality.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Mentored junior team members, contributing to their professional growth and skill development.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Mentored and supported 30+ department employees to create strong workplace culture.
Senior Associate Consultant
Infosys
Hyderabad
05.2018 - 12.2019
- Platform: ServiceNow Implementation & Support
- Led the team in resolving all backlog tickets within the project, ensuring timely completion and seamless progress.
- Developed and implemented multiple catalog items, tailored to meet specific business requirements and enhance service delivery.
- Enhanced client satisfaction by providing tailored solutions and personalized guidance throughout the consulting process.
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
- Mentored junior consultants to develop their skills and advance their careers within the organization.
Technical Engineer
IBM India Private Limited
04.2011 - 04.2017
- Platform: ServiceNow Admin and Performance and Capacity Analyst
- Identified and corrected system faults to minimize operational system downtime.
- Provided technical support in both on-site and telephone consultations.
Assistant Professor
GIST
08.2010 - 03.2011
- Worked as Asst
- Prof in Geethanjali Institute of Science & Technology
- Conducting lectures and preparing the material for graduate students
- Helping the students for completing their project works
- Utilizing the skills and qualities by assigning work to the students
Education
B.Tech - Electronics and Communications
Hi-tech Engg College
Hyderabad 08.2006 - 01.2010
High School Diploma -
Nava Chaithanya Junior College
Hyderabad 06.2004 - 05.2006
10th - SSC
SRES High School
Hyderbad 06.2003 - 05.2004
Skills
Performance analytics
Personal Information
- Date of Birth: 04/25/89
- Gender: Female
- Marital Status: Married
Accomplishments
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist (ITSM)
- ServiceNow Certified Application Developer
- ServiceNow Micro-Certification – Performance and analytics, flow designer, Predictive Intelligence
- ITIL V4 Certified
Projectmanagement
- Preparing and presenting PPTs to the client as well as senior leadership for Weekly/Monthly reviews.
- Managing team which includes assigning of work, performance evaluation as well as appraisals for the subordinates.
- Present periodic Power Point reports on the current program, future opportunities and client issues.
- Offer necessary administration along with proper quality control measures for ensuring the entire project finish on time and due budget.
- Ensuring the appropriate metrics, resource planning and program management methodologies are applied to drive success.
- Accountability to clients as escalation point to help mitigate risks on projects.
- Direct the coordination of all implementation tasks.
- Coach, mentor and lead personnel within a technical team environment, mentored executives in methodology and consulting excellence and encouraged best practice in project management and project planning.
- Monitored project activities and advised executives of issues.
- Produce project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
- Produce monthly or weekly development report to the higher authority and the supporting staffs.
Certification
• ServiceNow Certified System Administrator.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementLanguages
English
Advanced (C1)
Timeline
• Servicenow Certified Application Developer.
02-2024
• ServiceNow Certified Implementation Specialist (ITSM).
06-2023
• ServiceNow Certified System Administrator.
08-2021
Senior Associate Consultant
Infosys
05.2018 - 12.2019
• ITIL V4 Certified.
04-2013
Technical Engineer
IBM India Private Limited
04.2011 - 04.2017
Assistant Professor
GIST
08.2010 - 03.2011
B.Tech - Electronics and Communications
Hi-tech Engg College
08.2006 - 01.2010
High School Diploma -
Nava Chaithanya Junior College
06.2004 - 05.2006
10th - SSC
SRES High School
06.2003 - 05.2004
Associate Manager
Accenture Solutions
1 2020 - Current
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