Tejeswini Naik
Bangalore
Summary
Motivated individual contributor with 10 yrs experience as Incident manager and 3yrs of experience in Project management. Expertise in crisis management, with hands on experience in interpreting and understanding key elements of projects to identify adverse trends and take corrective action. Applies knowledge of technical aspects, procurement and quality control to successfully execute project plans. Project management professional with focus on leading cross-functional teams to deliver complex projects on time, and within budget. Skilled in stakeholder communication, problem-solving, and resource allocation, ensuring seamless project execution and client satisfaction. Experienced in risk management and process improvement to drive project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Lead
Infinite Computer Solutions
11.2021 - Current
- Mentored junior team members, fostering professional growth and increasing overall team efficiency
- Implemented best practices in documentation management, that improved efficiency, accessibility, and security of project-related information
- Collaborated with cross-functional teams to ensure seamless integration of various project components
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary
- Established strong relationships with clients, leading to repeat business and positive referrals for the company
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth
- Streamlined project management processes by implementing Agile methodologies and improving team communication
- Experienced in providing the right status report for the project progress to the leadership
Senior Technician
Dell International services
08.2018 - Current
- Basic Operating System Fundamentals, DOS Fundamentals, Deploying Windows, configuring Windows and intermediate level troubleshooting on Windows 7, 8, 8.1, and Windows 10
- Providing comprehensive support to all clients and vendors associated with Dell on their IT issues for efficient resolution
- Regular follow-up of the Incident/Request to closure and be able to mobilize the appropriate resources to complete the requests on priority
- Troubleshooting system and network problems, diagnosing and solving hardware/software faults
- Providing customers guidance in setting up computers, reinstalling Windows/Linux based OS based on situations
Senior system engineer
CGI Information Systems and Management Consultants Private Limited
05.2015 - 07.2018
- Publishing reports via Excel, Scrubbing tickets and coaching agents
- Work on high priorities ticket created for outage and contacting clients on what needs to be done
- Degrade or upgrade tickets based on priority basis contacting the Application team and clients
- Identifying, Logging, Categorizing, Prioritization, Initial Diagnosis, Escalation, Closure of Incidents
- Monitoring the effectiveness of incident management and making recommendations for improvement
- Investigation to get at the root cause of the problem and initiating actions to resume the failed service
- Analyse the impact, root cause and symptoms of the problem to provide a problem resolution
- To log, monitor and track the progress of the problem
- Worked on tools ITSM, Citrix Xen App, Active Directory – (Basics), AS400 Mainframe system, BES (Black Berry Enterprise service) for android, iPhone, windows OS
Technical Support Engineer
Mphasis an HP company
05.2012 - 05.2015
- Work on high priorities ticket created for outage and contacting clients on what needs to be done
- Degrade or upgrade tickets based on priority basis contacting the Application team and clients
- Identifying, Logging, Categorizing, Prioritization, Initial Diagnosis
- Monitoring the effectiveness of incident management and making recommendations for improvement
- To log, monitor and track the progress of the problem
Education
BCA -
St. Aloysius Autonomous College
Mangalore, Karnataka01.2012
PUC -
Karwar Government PU College
Karwar, Karnataka01.2009
Primary and Higher School -
Bal mandir Higher Primary School
Karwar, Karnataka01.2007
Skills
- Windows XP
- Windows 7
- Windows 81
- Windows 10
- Microsoft Outlook
- Outlook Express
- Outlook 2013
- Hardware issues
- Software issues
- C
- SQL
- C-Sharp
- Quality assurance
- Teamwork and collaboration
- Client relations
- Effective project management
- Lean principles
- Team leadership
Certification
- ITIL Intermediate
- Salesforce Admin
- Manager training conducted by Infinite
Skills
Windows XP, Windows VISTA, Windows 7, Windows 8.1, Windows 10, Microsoft Outlook, Outlook Express, Outlook 2013, C++ (Basics), SQL (Basics), C-Sharp (Front end)
Timeline
Project Lead
Infinite Computer Solutions
11.2021 - Current
Senior Technician
Dell International services
08.2018 - Current
Senior system engineer
CGI Information Systems and Management Consultants Private Limited
05.2015 - 07.2018
Technical Support Engineer
Mphasis an HP company
05.2012 - 05.2015
BCA -
St. Aloysius Autonomous College
PUC -
Karwar Government PU College
Primary and Higher School -
Bal mandir Higher Primary School
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