Kuldeep Omprakash Jaiswal
Project Security Lead - IT Infra
SantaCruz
Summary
Looking for a challenging, interesting, and responsible career, which continuously stimulates and lets work in leading areas of technology and gives opportunity to learn, innovate and enhance skills & strengths in conjunction with organization goals & objectives.
Having 15+ years of experience as Customer Support Engineer, Network, and Patch Management. Having good experience in hardware and network troubleshooting. Hands on experience in various software installation, troubleshooting on Windows. Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Lead
3i Infotech
Mumbai
01.2023 - Current
- Vulnerability Management, Software deployment, Inventory management & Server and client systems Patching using tools: BigFix/HCL
- Expertise in BigFix infrastructure
- Developed BigFix Custom content (Packages, Fixlets, tasks, retrieved properties, analysis, reports)
- Creation and modifications of Baselines
- Troubleshooting Relay server to Root server communication issues
- Troubleshooting Server reporting issues to bigfix
- Troubleshooting and configuring BigFix in case patches are not visible in BigFix
- Precache of baselines to relay servers
- Good working knowledge of BigFix relevance language and action scripts
- Expertise in BigFix Patch Management, Server Automation and Compliance Module
- Working knowledge on BES Web Reports
- Knowledge on BigFix Server, Relay and Client Installations
- Test and release of applications and Patches using BigFix
- End to end Software deployment, Inventory Management and patching in the infrastructure through BigFix
- Experience in Patch Management like Critical, Security and Definition Updates by using BigFix
- Vulnerability assessment and management using Crowdstike
- Analysis Real-time threat protection report to identify threat intelligence and machine learning algorithms to detect and prevent threats in real-time
- Prevent uses behavioral analysis to detect and prevent malicious activity on endpoints, regardless of the type of threat
- Conducting endpoint investigation and analysis using Crowdstrike Falcon and Event Detection & Response (EDR) to identify incidents on affected hosts, report and document findings using ticketing solution
- Conducting analysis to determine the legitimacy of hashes, domains, URL, emails, and IOCs using Open-Source Intelligence (OSINT) tools, such as VirusTotal, URLScan, GreyNoise and MX toolbox
- Prevent does not rely on signatures or definitions, allowing it to detect and prevent zero-day and other advanced threats
- Monitoring Endpoint Detection, Incident, and work on alerts
- Creating group policy, Sensor update policy and Prevention polices
- Checking centralized management and deployment of endpoint protection
- Knowledge on Integration with other CrowdStrike solution such as Falcon X (a threat intelligence platform) and Falcon Overwatch (a managed threat hunting service), to provide a comprehensive security solution
Associate
Hinduja Global Solutions Limited
11.2021 - 12.2022
- QMS Automation implementation Project across IDFC First Bank 426 branches
- Remote installation of various IDFC First Bank Software / application from service requests and incidents
- Coordinating with AGS vendor for QMS OS and Hardware failure assistance
- Coordinating with Internal team for Group policy syncing in QMS machine
- Creating LAN port creation across IDFC First Bank branches to activate QMS systems
- Addressing complaints/queries, providing updates, and following up with the customers
- Leading on Non Compliance projects such as Antivirus updating, Product wise NC, Unauthorized software removal
Associate Consultant
Atos Global IT Solutions and Services
07.2020 - 10.2021
- SCCM 2012/v1902 administration and Infrastructure activities
- Troubleshooting SCCM issues like client installation, package deployment, patch deployment and Image by analysis of logs
- Installation of OS by PXE / USB boot media and Drivers troubleshooting
- Monitoring and Troubleshooting OS Deployment Issues
- Remote installation of various application from Service requests and incidents
- Expertise in Software Distribution using SCCM 2012 and troubleshooting issues on Client Machines
- Configuring and managing all Features like Hardware and software inventory, Software updates via SCCM 2012R2
- Analyzing the log files of SCCM server & clients for diagnosis
- Desktop Application Supporting Win7 & Win10 and troubleshooting
- Handling the Technical escalations from team members
- Create and Modify Domain User/Computer Accounts, Groups and Organizational Units by using the Active Directory Users and Computers
- Booking complaints/queries, providing updates, and following up with the customer
Network Engineer
CMS IT Services Private Limited
06.2018 - 07.2020
- Handling Data Center and Disaster Recovery Centre
- Core Device and Critical Devices Health Check-up on daily basis
- Configuration of VLAN, VTP, STP
- Working on ASA Firewall
- Packet tracing technologies to troubleshoot network issues
- Interacting with customer to resolve their issues on day to day basis
- Analyzing network and device monitoring on Cisco Prime Infrastructure and PRTG, OPEN NMS
- Taking the Backup of Core Devices and other Critical Devices
- Creating the RMA of DC Core Devices and Follow-up with Vendor
- Strictly follow Change Management Process and after approval from officials, it should be carried out
- Configuration of routers and switches
- IOS upgradation of switch
Sr. FMS Engineer
CMS IT Services Private Limited
12.2016 - 06.2018
FMS Engineer
DSM Infocom Private Limited
10.2015 - 11.2016
FMS Engineer
Mind Square Technologies (India) Pvt. Ltd.
02.2015 - 10.2015
FMS Engineer
Kaizen Pvt Ltd.
06.2013 - 01.2015
Jr. FMS Engineer
Ace Computers Services.
01.2012 - 05.2013
Jr. FMS Engineer
Kaizen Pvt Ltd.
07.2011 - 01.2012
Customer Support Engineer
IT Source Pvt Ltd.
12.2007 - 07.2010
- Client side support and troubleshooting on Windows 2000 professional and Windows XP professional
- This includes OS, MS Windows, network equipments, LAN support
- To continuous deliver uninterrupted support to all local and remote users of Sicom PVT Ltd
- Other routine job includes, Installation of Window 2000 server, Win XP, Win 2000 professional
- Managing DHCP Clients
- Installation, configuration and troubleshooting of Lotus Notes Client 4.6
- Troubleshooting of various network printers
- Maintain the LAN setup
- Providing remote desktop support using VNC and Remote assistance
Education
Bachelor of Commerce - Accounting And Finance
University of Mumbai
Mumbai, India 04.2001 -
Diploma in Hardware and Networking technology - undefined
IT Source of Academy
CCNA - undefined
RST Forum
CrowdStrike Certified Falcon Administrator (CCFA) - undefined
Skills
- BigFix
- CrowdStrike
- SCCM
- Routing Protocols (OSPF, BGP)
- LAN
- WAN
- OSI Layer
- Network Equipment (Routers, Switches)
- Cisco Routers
- Cisco Switches
- Monitoring Tools (PRTG, OPEN NMS)
- Windows XP
- Windows 10
- Windows 11
- Windows Server 2003
- Outlook 365
Personal Information
- Date of Birth: 11/22/88
- Marital Status: Married
Technicalknowledge
BigFix and CrowdStrike Administrator, SCCM and Client Troubleshooting, PRTG, OPEN NMS, Routers (Cisco), Switches (Cisco), Windows XP professional, Windows 7, Windows 8, Windows 10, Windows 11, Windows server 2003, Lotus Notes 8.5.2, Lotus Notes 9, Outlook 365
Certification
• CrowdStrike Certified Falcon Administrator (CCFA Certificate ID 185972824
Cricket
I love to play and watch crickets.
Timeline
• CrowdStrike Certified Falcon Administrator (CCFA Certificate ID 185972824
06-2025
Project Lead
3i Infotech
01.2023 - Current
Associate
Hinduja Global Solutions Limited
11.2021 - 12.2022
Associate Consultant
Atos Global IT Solutions and Services
07.2020 - 10.2021
Network Engineer
CMS IT Services Private Limited
06.2018 - 07.2020
Sr. FMS Engineer
CMS IT Services Private Limited
12.2016 - 06.2018
FMS Engineer
DSM Infocom Private Limited
10.2015 - 11.2016
FMS Engineer
Mind Square Technologies (India) Pvt. Ltd.
02.2015 - 10.2015
FMS Engineer
Kaizen Pvt Ltd.
06.2013 - 01.2015
Jr. FMS Engineer
Ace Computers Services.
01.2012 - 05.2013
Jr. FMS Engineer
Kaizen Pvt Ltd.
07.2011 - 01.2012
Customer Support Engineer
IT Source Pvt Ltd.
12.2007 - 07.2010
Bachelor of Commerce - Accounting And Finance
University of Mumbai
04.2001 -
Diploma in Hardware and Networking technology - undefined
IT Source of Academy
CCNA - undefined
RST Forum
CrowdStrike Certified Falcon Administrator (CCFA) - undefined
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