Kessia Appikatla
Hyderabad
Summary
A highly skilled IT professional with 5 years of expertise in Cloud Solutions and Production Support, specializing in incident management, debugging, and troubleshooting. Experienced in working across cross-functional teams to resolve technical issues, ensuring system integrity and minimizing downtime. Adept in automation, identity management, and performance monitoring. Ready to take on new challenges in Microsoft Azure and related fields.
Overview
5
5
years of professional experience
Work History
Senior Software Engineer
LM GCS IDM Support Operations
Hyderabad
04.2022 - 05.2024
- Automated user identity lifecycle management, including creation, modification, and removal across multiple systems.
- Implemented access certification for periodic reviews, ensuring compliance with policies and regulations.
- Defined and maintained roles based user access patterns, enforcing least-privilege access.
- Led the enterprise-wide implementation of SailPoint IdentityIQ, enhancing security & compliance.
- Managed provisioning, de-provisioning, and role-based access control (RBAC) using SailPoint IdentityIQ.
- Collaborated with security teams to mitigate access risks, improving decision-making.
- Reviewed changes for weekend/emergency releases with internal teams.
Software Engineer
GRS Slim Migration, USA
Hyderabad
08.2021 - 04.2022
- Monitored Boomi, webMethods, and SLIM processes, resolving issues within SLA.
- Managed Change Requests (CRQ), deployed production changes, and validated postproduction.
- Configured keys, certificates, and proxies for Boomi and webMethods applications.
- Reviewed integration changes with internal teams for weekend/emergency releases.
- Analyzed firewall/application logs in Splunk and took appropriate action.
- Updated the knowledge base (KB) for new and modified issues.
Trainee Software Engineer
Delhaize Group
Hyderabad
01.2021 - 08.2021
- Monitored daily health checks for BigFix core services, servers, relays, and 30K+ clients.
- Troubleshot unreported endpoints, relays, and machines not reporting to the AV console.
- Resolved incidents related to BigFix by communicating with affected users and providing solutions.
- Managed AV monitoring, ensuring pattern updates, virus scans, and troubleshooting invalid certificate issues.
- Generated and shared Web reports and AV health check reports based on client requirements.
- Monitored virus/malware detections and raised cases for further investigation.
Trainee Software Engineer
Secure Business Integration - SBI
Hyderabad
09.2019 - 12.2020
- Handling Change Requests (CRQ), deploying changes in the production environment, and validating post-deployment.
- Managing keys, certificates, & proxy configurations for Boomi & webMethods applications.
- Collaborating with internal teams to review integration changes for emergency releases.
- Monitoring and analyzing firewall/application logs in Splunk, taking appropriate actions.
- Updating the knowledge base (KB) and modifying existing documentation as required.
- Creating a Splunk search command cheat sheet for application monitoring.
- Tracking and resolving slow performance/failed API calls using AppDynamics.
- Participating in incident calls, coordinating with teams, and identifying root causes.
Education
Bachelor of Technology - Computer Science
Andhra University
Visakkhapatnam04-2018
Skills
Confluence Wiki
Boomi
Webmethods
WBFT
RIT
SLIM
BMC Remedy
Jira
ServiceNow
SailPoint IdentityIQ
Access Certification and Auditing
Role-based Access Control (RBAC) CyberArk
Linux
Windows system administration
BMC BladeLogic
BigFix
BigFix Inventory
BigFix Remote Control
Timeline
Senior Software Engineer
LM GCS IDM Support Operations
04.2022 - 05.2024
Software Engineer
GRS Slim Migration, USA
08.2021 - 04.2022
Trainee Software Engineer
Delhaize Group
01.2021 - 08.2021
Trainee Software Engineer
Secure Business Integration - SBI
09.2019 - 12.2020
Bachelor of Technology - Computer Science
Andhra University
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