Summary
Overview
Work History
Education
Skills
Timeline
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Tejveer singh

Team Leader
mohali ,PB

Summary

Dynamic team leader with a proven track record at Vardhan Ayurvedic & Herbals Medicines Pvt. Ltd., excelling in team management and strategic task execution. Enhanced productivity through targeted coaching and efficient processes, achieving significant improvements in performance . Skilled in motivating teams and ensuring compliance with quality standards while fostering collaboration.

Overview

2
2
years of professional experience

Work History

Team Leade

Vardhan Ayurvedic & Herbals Medicines Pvt. Ltd.
03.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Conducted training sessions for newly joined agents to ensure effective onboarding and process understanding
  • Performed regular call quality audits to maintain service standards and identify areas for improvement
  • Ensured compliance with quality guidelines and supported agents with feedback and coaching
  • Tested and evaluated new customer record management systems for accuracy, usability, and performance

Call Center Representative

Vardhan Ayurvedic & Herbals Medicines Pvt. Ltd.
10.2023 - 03.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Assisted patients by addressing their queries and guiding them in selecting the most appropriate treatment options based on their needs and conditions.

Sales Associate

Fusion BPO
02.2023 - 07.2023
  • Built relationships with customers to encouragebusiness.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor of Arts -

S.G.G.S Collage
Chandigarh, India
04.2001 -

12th - Humanities

S.B.S.G.S.S.School
Majatri. Mohali, Punjab
04.2001 -

10th -

S.B.S.G.S.S.School Majatri, Mohali
Mohali
04.2001 -

Skills

Team management

Timeline

Team Leade

Vardhan Ayurvedic & Herbals Medicines Pvt. Ltd.
03.2024 - Current

Call Center Representative

Vardhan Ayurvedic & Herbals Medicines Pvt. Ltd.
10.2023 - 03.2024

Sales Associate

Fusion BPO
02.2023 - 07.2023

Bachelor of Arts -

S.G.G.S Collage
04.2001 -

12th - Humanities

S.B.S.G.S.S.School
04.2001 -

10th -

S.B.S.G.S.S.School Majatri, Mohali
04.2001 -

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Tejveer singh Team Leader