Tenecia Smith
Gary
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Center Sales Manager
Advance America
Merrillville
06.2021 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and implemented a comprehensive center sales strategy to maximize profitability.
- Identified opportunities for improvement in existing business practices or processes.
Engagement Specialist
Franciscan Physicians Network
Munster
09.2018 - 06.2021
- Verified customer identity prior to confirming appointment details.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Companion Caregiver
Comfort Keepers
Gainesville
06.2015 - 08.2018
- Assisted with meal planning to meet nutritional plans.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
High School Diploma -
Miami Edison Senior High School
Miami, Florida06-1996
Skills
- Sales strategy
- Account management
- Profitability analysis
- Market research
- Customer service
- Scheduling abilities
Timeline
Center Sales Manager
Advance America
06.2021 - Current
Engagement Specialist
Franciscan Physicians Network
09.2018 - 06.2021
Companion Caregiver
Comfort Keepers
06.2015 - 08.2018
High School Diploma -
Miami Edison Senior High School