Transportation Specialist 1
Amazon Development Centre (India) Private Limited
Hyderabad
- Resolved high-volume operational issues (150–200 cases/day) across North American supply chain networks.
- Analysed real-time data to identify trends and support decision-making under time constraints.
- Coordinated with vendors, carriers, and internal teams to ensure seamless logistics execution.
- Improved SLA adherence and customer experience through proactive issue resolution.
- Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Quickly understood the business impact of the trends and make decisions that make sense based on available data.
- Worked within various time constraints PST, CST, EST to meet critical business needs, while measuring and identifying activities performed.
- Escalated problems systematically of variance in the information and data to the relevant owners and teams and followed through on the resolutions to ensure they are delivered.
- Handled the day-to-day volumes of the assigned tasks as per the Standard Operating Procedure by taking 150-200 calls/day.
- Supported workload surges and weather-related operations as needed, to include working significant overtime during designated high-volume peaks.
- Ensure the given deliverables are executed within SLA and per the quality standards.
- NA US vendor engagement, especially email/phone follow-ups, reporting, and presentations.
- Experienced in managing support teams, improving CSAT and SLA metrics, and resolving escalations in high-volume, deadline-driven environments.
- Automated VRID creation via a bulk upload feature in FMC, reducing creation time by 99.1% (from 6–18 hours to 8.5 minutes) per shift. This led to 40% improvement in Delivery Estimate Accuracy and enhanced peak-season service levels.
- Uncovered and recovered €45,000 in fraudulent carrier charges, driving a monthly cost savings of ~€6,000 (ROI: ~13x in 8 months) by identifying 25+ invalid claims and closing systemic gaps.