THABETI PRANEETH
Assistant Manager
Hyderabad
Summary
Determined Assistant Manager with excellent conflict resolution skills and more than 5 years of experience. Highly effective and knowledgeable at multi-tasking and providing outstanding customer satisfaction. Versed in Map E2E operations. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager
Infosys
04.2023 - Current
- Supervising and managing team of maximum 90 associates including 3 Team Leads and SMEs (Subject Matter Experts)
- Been part of Client new tool launch ,SPOC & provided various ideas which can ease the work of associates on tool
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Team Lead
Infosys
03.2022 - 04.2023
- Handling a team of 45 members for smooth execution of process
- Be a part of planning and prioritizing work based on the resources available and the ETA (Estimated Time Arrival ) given client
- Drive the incentive model among the front-line staff and create a competitive environment by conducting huddles, rolling out mails and have meetings with subordinates
- Responsible for cross office communication, internal communication to Quality control teams and global stakeholders for the projects
- Drive process improvements impacting the customer experience, coach and mentor under-performing team members and recommend action plans for their improvement
- Allocate and monitor given work (ensure work is evenly allocated and given work is completed by the respective associate with the stipulated time)
- SPOC to create and execute automation jobs for work units Involved in preparing capacity plan and deploy resources accordingly.
Acting Group Lead
Wipro Limited
11.2021 - 03.2022
- Supervising and managing a team of maximum 120 analysts including POD Leads and SMEs (Subject Matter Experts)
- Monitoring the performance of all the teams reporting to me and conduct monthly reviews to assess their performance
- Be a part of planning and prioritizing work based on the resources available and the ETA (Estimated Time Allocation) given by the client
- Ensure that all activities pertaining to the New Hire Induction process such as expectation setting about the process and understanding the product requirement and Identifying training needs (if there are any)
- Drive the Incentive Model among the front line staff and create a competitive environment by conducting huddles, rolling out Mails and have meetings with subordinates
- Started a new Initiative called 'Strive' which helps them improve their interpersonal skills
- Strive provides a better learning experience for all POD Leads within the process and expand the scope based on the success and feedback.
Team Lead
Wipro Limited
07.2018 - 11.2021
- Supervising and managing a team 96 FTE for the smooth execution of process
- Monitoring the performance of all the teams reporting to me and conduct monthly reviews to assess their performance
- Reviewing, analyzing, and reporting on quality discrepancies related to Maps, and queries escalated by customer
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Played a major role in recruiting associate leads, SME's for the client and have involved in promotion cycle of the associates.
Senior Associate
Wipro Limited
02.2018 - 07.2018
- Joined as an associate and aligned with Google Maps project, where I ramped up quickly on product knowledge and was able to mentor others in early days
- I was promoted to the next level (pod lead) within 3 months, which motivated me to perform better
- Worked under cross functional process where I got a chance to learn and explore new things in my early days.
GIS Engineer
Trigeo Technologies
03.2017 - 12.2017
- Joined as an GIS Engineer and aligned with Nokia Maps project, worked on various projects on road lane projects & road naming projects
- Ensure that road naming is properly assigned to road lanes on mapping tool.
Education
B.E/B.tech -
Jyothishmathi Institute of technological sciences
Karimnagar, Telangana 05.2012 - 2016.05
MPC - undefined
Trinity Junior College
Karimnagar, Telangana 05.2010 - 2012.05
SSC - undefined
VVN High School
Karimnagar, Telangana 05.2001 - 2010.05
Skills
undefined
Certification
Lean Six Sigma Green Belt (ICGB), Hyderabad, 05/01/2020, 17017474
Accomplishments
- Geo Operations - Managed the end-to-end deliverables of the project which aims to production, improve data quality/coverage and data enhancement
- Process and Training - Efficiently drove the alignment and streamlining of policies and processes with the larger local data organizations and ensured the global teams were effectively trained.
- Project Analysis & Improvement - Carried out a rigorous analysis and presented different cases on pilot projects in Google & Apple maps
- Talent management - Instituted an internal talent assessment process to build a team of high performing individuals who will benefit from working on complex projects and have their careers fast-tracked
- Above & Beyond - Performance award (Q3 2019-2020 || Wipro ) - Based on the initiatives and process implementations, I was awarded with Above & Beyond award.
- Best Performance award (Q3 2021-2022|| Infosys ) - Based on the evals and process improvements in pilot projects , I was awarded with Best Performance award.
- Top Gun Award (Q2 2023-2024|| Infosys ) Collaborated with client with multiple PGM's in the development of new tool which was launched earlier in Q2 (2023-2024).
Personal Information
- Place of Birth: Karimnagar
- Date of Birth: 07/08/1995
- Nationality: Indian
Timeline
Assistant Manager
Infosys
04.2023 - Current
Team Lead
Infosys
03.2022 - 04.2023
Acting Group Lead
Wipro Limited
11.2021 - 03.2022
Team Lead
Wipro Limited
07.2018 - 11.2021
Senior Associate
Wipro Limited
02.2018 - 07.2018
GIS Engineer
Trigeo Technologies
03.2017 - 12.2017
B.E/B.tech -
Jyothishmathi Institute of technological sciences
05.2012 - 2016.05
MPC - undefined
Trinity Junior College
05.2010 - 2012.05
SSC - undefined
VVN High School
05.2001 - 2010.05
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