Thajudheen TV
Summary
Accomplished professional with a 12-year track record in project and operations management for ATMs, Recyclers, PBKs, CCTV, E-Surveillance & Security systems. Proven expertise with top brands like Diebold Nixdorf, Hyosung, NCR, and Vortex. Demonstrated success in the GCC with two years of experience focusing on sales and service support for scientific equipment in the refining, petrochemical, and oil industries. Adept at trading and providing services for renowned international brands, including Tamson, GR Scientific, Zeltex, Lawler, Koehler, and PAC (ISL-France, Herzog-Germany, Alcor-USA).
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Wetzel Barron Infosystem Pvt Ltd
Kerala
03.2022 - 03.2024
- Led PAN India projects in electronic and banking services, demonstrating proficiency in financial machines and instruments.
- Foster collaboration with stakeholders, maintaining strong team and customer relationships.
- Managed vendor resources, HR initiatives, and nationwide B2B operations for 50+ clients.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Regional Manager
Wetzel Barron Infosystem Pvt Ltd
Kerala
03.2020 - 03.2022
- Oversaw high-quality service delivery within the region, achieving and surpassing goals.
- Implemented SLAs, monitored performance, and managed budgets, aligning services with business objectives.
- Executed day-to-day operational activities for regional businesses, bringing in a two-fold increase in yearly revenue.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Territorial Service Manager
Wetzel Barron Infosystem Pvt Ltd
Kerala
03.2019 - 03.2020
- Resolved customer complaints in a timely manner.
- Conducted team meetings, safety audits, and training, while handling purchase orders and credits
- Spearheaded branch office, counter, and warehouse operations, ensuring cost-effectiveness, and achieving an impressive 98.5% inventory accuracy during the annual audit
- Collaborated with all four sales partners on larger orders, addressing customer service issues and potential business opportunities through effective communication and support.
Team Leader
IBM INDIA Pvt Ltd (INDIA) Through SWAFE BPM Pvt Ltd
Bengaluru
09.2016 - 05.2018
- Maintained a positive work environment that promoted collaboration between team members.
- Developed safety, maintenance, and training programs, and ensured adherence to the departmental Annual Operating Plan (budget)
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Senior Service Engineer
Diebold Nixdorf Private Limited
Kerala
06.2018 - 09.2019
- Proficient in technical support, equipment inspections, and installation of ATM machines and security systems.
- Conducted quality checks, mentored junior engineers, and maintained strong customer relations while handling public relations effectively.
- Responded promptly to customer inquiries regarding product usage or technical issues.
Sales and Service Engineer
ALEX SCIENTIFIC LAB. DEVICES Co. LLC (UAE)
Dubai
08.2014 - 08.2016
- Key contributor in sales, commissioning, maintenance, and troubleshooting of petroleum analyzers.
- Identified and implemented process improvements in the sales and service organization.
- Played a pivotal role in achieving service business revenue in the Middle East, building lasting customer relationships.
- Introduced new products, enhancing technical skills in the Laboratory Product Group, and ensured timely AMC issuance for seamless service.
Service Engineer
Diebold System Private Limited (INDIA) Through MRV INFOTECH Pvt Ltd
Tamil Nadu
02.2012 - 12.2014
- Provided technical support for customers on site or remotely via phone or email.
- Installed, serviced, and repaired ATM machines, as well as performed installations of cameras, alarms, and low-voltage wiring
Education
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
01.2012
Skills
- B2B
- Business Development
- Operation Management
- Project Management
- Multiple Project Coordination
- Organizational & team-building
- Client & Vendor Management
- Multi-Unit Operation Management
- Departmental Operations Management
- Sales & Performance Analysis
- SLA & Budget Management
- Schedule & Staff Management
- Key Account Management
- Customer Relationship Management
- Facility Management
- Cost Analysis and Savings
- Human Resources Management
- Time Management
- Budget Forecasts
Certification
- Certified in Agile Certified Practitioner (PMI-ACP) , Simple Learn, 2023
- Certified in Project Management Practitioner, Alison, 2023
- Trained in Hyosung ATM Machine, CMS Infosystem Pvt Ltd, Kerala, 2019
- Trained in NCR ATM Machine, IBM INDIA Pvt Ltd, Bangalore, 2017
- Certified in Global Business Ethics, Skillsoft, 2017
- Trained in Installation and Maintenance – OPTIDIST Instrument, PAC, Dubai, UAE, 2015
- Trained in MULTITEK- SULPHUR ANALYSER Instrument, PAC, Dubai, 2015
- Trained in OPTIFLASH Instrument, PAC, Dubai, 2014
- Trained in DIEBOLD ATM Machine, Diebold Systems Pvt Ltd, Mumbai, 2012
Honors And Awards
- Project Completion Award
- Best Employee Of The Year 2022
- E Surveillance Project Completion Award
- ATM Project Completion Award
Personal Information
- Nationality: Indian
- Passport Number: X9004419
- UAE Driving License No -606296
Languages
English, Hindi, Malayalam, Tamil, and Arabic
Professional Highlights
- Ascended from State Manager to General Manager at WBI startup, expanding operations across 18 states.
- Managed national client relations overseeing 15 major clients and 30 additional clients.
- Amplified B2B business from 6 to 45 clients, resulting in a four-fold revenue increase last fiscal year.
- Achieved a remarkable 130,000 successful client service calls and spearheaded diverse projects, including ATM installations and E-surveillance.
- Established and led a high-caliber team, strategically organized based on employee strengths.
Timeline
General Manager
Wetzel Barron Infosystem Pvt Ltd
03.2022 - 03.2024
Regional Manager
Wetzel Barron Infosystem Pvt Ltd
03.2020 - 03.2022
Territorial Service Manager
Wetzel Barron Infosystem Pvt Ltd
03.2019 - 03.2020
Senior Service Engineer
Diebold Nixdorf Private Limited
06.2018 - 09.2019
Team Leader
IBM INDIA Pvt Ltd (INDIA) Through SWAFE BPM Pvt Ltd
09.2016 - 05.2018
Sales and Service Engineer
ALEX SCIENTIFIC LAB. DEVICES Co. LLC (UAE)
08.2014 - 08.2016
Service Engineer
Diebold System Private Limited (INDIA) Through MRV INFOTECH Pvt Ltd
02.2012 - 12.2014
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
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