Thakur Poojitha
Chennai
Summary
Looking to learn each and everything that contributes the best for the self grouth, & wil lead a high-grown organization with a competitive and challenging environment that creates an ideal condition for delivering high-qualty services. Inventing the powerful ways to listen creatively to consumers, to be in direct contact with them too, sharing them the value learning from professionals who possess the required level of retail management teaches. Support a team and manage both good and poor performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Services Assistant
BRITISH AIRWAYS
Chennai Airport
01.2018 - Current
- Performed check-in procedures for both domestic and international flights.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Assisting customers with special needs, Handling delays and diversions
- Greeted passengers and provided information about departure and arrival times.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
Supervisor
BHADRA AVIATION
Chennai
01.2015 - 01.2018
- Monitor Safety of Passengers, Sort Freight and Baggage, Manning Check in, Departure and Arrival Gates, Handling Mishandled and Lost Baggage, Assisting and Providing directions to all Customer Queries.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Education
GRADUATION - Bachelor of Commerce (B.COM)
RVD University
CHENNAI01.2018
INTERMEDIATE -
Sri Chaitanya Junior College
HYDERABAD01.2014
SECONDARY SCHOOL -
S.T Aloysius School
HYDERABAD01.2012
Skills
- Customer Success Management
- Problem Resolution
- Customer Documentation Review
- Reservation Confirmation
- Microsoft Office
- Transportation Information
- Upselling Proficiency
- Baggage Handling Procedures
Additional Information
AGE : 26 Years and 3 Months
D. O. B : 15 August 1997
CITIZENSHIP : Indian
PLACE OF BIRTH : Hyderabad, India
GENDER : Female
HEIGHT : 5’4 (163 cms)
MARITAL STATUS : Single
FATHER’S NAME : THAKUR RAKESH SINGH
MOTHER’S NAME : THAKUR ROOPESHWARI SINGH
PASSPORT DETAILS
Passport Number : N2464821
D.O.I : 07.09.2015
D.O.E : 08.09.2025
Languages
English
First Language
English
Advanced
C1
Telugu
Advanced
C1
Hindi
Proficient
C2
Tamil
Intermediate
B1
Certification
AWARDS AND RECOGNITION
- Awarded Star Performer of the Quarter (Q3) IN 2017 by Bhadra Aviation for British Airways
- Letters of Appreciation from Bhadra Aviation for Exemplary Customer service.
- Award for Above & Beyond presented by Members of staff/crew of British Airways.
Timeline
Customer Services Assistant
BRITISH AIRWAYS
01.2018 - Current
Supervisor
BHADRA AVIATION
01.2015 - 01.2018
GRADUATION - Bachelor of Commerce (B.COM)
RVD University
INTERMEDIATE -
Sri Chaitanya Junior College
SECONDARY SCHOOL -
S.T Aloysius School
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