Thakur Akshay Singh
Program Manager
Hyderabad
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Program Manager
Tata Consultancy Services
Hyderabad
08.2022 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Devised creative solutions to critical customer and user needs.
- Participated in pilot tests and revised programs based on feedback and results.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
Agile Coach
The Knowledge Academy
Bracknell
10.2021 - Current
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed individualized training plans to achieve staff readiness.
Scrum Master (Business Analyst)
DXC Technology
Hyderabad
02.2020 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- SME for promoting Agile Leadership and Innovation across projects, delivering optimal solutions for global clientele
- Coached multiple agile teams on implementation and smooth working of Agile methodologies
- Facilitated Agile Release Train within 2 projects for optimal increase in deliverance and performance of the product
- Revitalized business processes by monitoring ongoing progress, recognizing areas of improvement, and driving change management initiatives
- Performed detailed requirements analysis and delivered data-driven recommendations and reports to executives
- Recognition: Q4 FY21 Quarterly Champs Award- Recognized for utmost performance throughout the quarter
Scrum Master (Senior QA)
Cognizant Technology Solutions Private Limited
Hyderabad
05.2015 - 01.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives, coached team members and clients on Agile process
- Enabled Agile team to increase its throughput by use of swarming around features and other high-collaboration approaches, such as paired programming
- Implemented effective QA techniques in the P&C insurance domain for the US and UK based clients
- Key Achievements: Widely acknowledged as a single contact point (SPOC) for two essential project modules
Associate Technical Support
Tech Mahindra BPO Limited
Hyderabad
12.2014 - 05.2015
- Provided technical support to onshore clients by answering their technical queries
- Used in-house network tools to help customers with their internet connectivity issues
- Key Achievements: Appointed a single point of contact for all customer service issues company-wide, and for helping new hires with the technical process within 3-moths of employment.
Education
MBA - Operations Management
The ICFAI University
Tripura 02.2017 - 12.2019
Bachelor of Technology - Electrical, Electronics Engineering Technologies
St. Peter’s Engineering College
Hyderabad 06.2010 - 06.2014
Skills
Project Management: Scrum Master, Strategizing Solutions, Change Management, CI/CDTesting: Test Planning & Test Execution, Test Closure Management, Triaging Issues, Attention to DetailMethodology: Agile, SCRUM, Kanban, WaterfallMicrosoft SQL Server 2012, Win Server 2008R2/2012/2016Tools: JIRA, HP Quality Center, SOAP UI, Postman, FACETS, EDI-834, STLC, IVR Testing, Microsoft Azure
Performance monitoring
Budget coordination
Policy and procedure improvements
Affiliations
Associate Member of the British Computer Society (AMBCS) | Membership Number: 995043390
Certification
ISTQB Certified Software Tester
Timeline
Program Manager
Tata Consultancy Services
08.2022 - Current
Scrum.org Certified Profession Scrum Master 1
10-2021
Agile Coach
The Knowledge Academy
10.2021 - Current
ISTQB Certified Software Tester
10-2020
ISTQB Certified Agile Tester
10-2020
Scrum Master (Business Analyst)
DXC Technology
02.2020 - Current
MBA - Operations Management
The ICFAI University
02.2017 - 12.2019
Scrum Master (Senior QA)
Cognizant Technology Solutions Private Limited
05.2015 - 01.2020
Associate Technical Support
Tech Mahindra BPO Limited
12.2014 - 05.2015
Bachelor of Technology - Electrical, Electronics Engineering Technologies
St. Peter’s Engineering College
06.2010 - 06.2014