Thalla Pushpalatha
Hyderabad
Summary
Senior Control Management Specialist with 7.9 years in IT General Controls, SOX Controls Testing, and IT Internal Audit. Led comprehensive ITGC assessments, ensuring compliance in Access Management and Change Management. Collaborated with stakeholders and auditors to resolve control deficiencies and streamline audit processes. Experienced with GRC platforms and certified in CISA, demonstrating expertise in risk assessments and IT control frameworks. Analytical professional skilled in IT General Controls testing and compliance. Manages control assessments that identify gaps and support remediation with stakeholders. Dedicated to maintaining audit-ready documentation and enhancing operational effectiveness across IT environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Control Management Specialist
Wells Fargo International Solutions Private LTD
Hyderabad
10.2023 - 05.2026
- Drove change management governance by reviewing and implementing business-initiated change requests, aligning Control, Risk & MCR attributes with enterprise control frameworks.
- Strengthened control integrity by enforcing change governance protocols, thereby minimising risk exposure in control and risk management environments.
- Facilitated multi-stage change workflow by routing validated requests for execution and ensuring compliance with governance and control standards.
- Performing comprehensive quality and completeness assessments on change requests, validating business rationale,cross-attribute dependencies, data accuracy, and approval requirements prior to workflow progression.
- Conducting post-implementation reconciliation and validation to confirm accurate system updates and maintain audit-ready compliance posture. •
Assistant Manager
Deloitte Touche Tohmatsu India LLP
Hyderabad
02.2023 - 10.2023
- Executed end-to-end IT General Controls (ITGC) testing across Access Management, Change Management, and IT Operations; ensured compliance with SOX-regulated control frameworks.
- Executed control testing activities, including Test of Design (ToD) and Test of Implementation (ToI), identified control gaps, and facilitated stakeholder engagement for effective remediation actions.
- Managed continuous internal self-assessments, ensuring compliance with defined testing frequencies and requirements.
- Conducted detailed control walkthroughs to evaluate process documentation, strengthened control understanding, and enhanced testing accuracy.
- Performed population completeness checks and risk-based sampling to identify control deficiencies and assess operational effectiveness.
- Analysed control failures, quantified potential financial misstatement risks, and contributed to precise deficiency reporting and risk prioritisation.
Associate
RMN InfoTech Private Limited
Hyderabad
03.2021 - 01.2023
- Collaborated with process owners, IT Teams, and external auditors, while leveraging SAP GRC, ServiceNow, and Excel to streamline control testing, enhance evidence tracking, and improve reporting accuracy.
- Evaluated Joiner-Mover-Leaver (JML) access life cycle controls to ensure accurate provisioning, timely deprovisioning, and effective periodic access reviews across SAP and Oracle environments.
- Analyzed critical IT operations controls including scheduling, backup/restoration, and incident handling to align with enterprise governance frameworks.
- Developed and maintained audit-ready documentation, workpapers, and control evidence to meet SOX requirements and internal audit standards. •
Customer Relationship Officer
Hinduja Global Solutions Limited & Altrusit Techno
Bangalore
11.2018 - 02.2021
- Provided feedback and coaching to customer support executives based on quality findings to improve accuracy, communication, and customer experience.
- Conducted quality audits of customer support interactions, ensuring adherence to defined processes and quality standards, ultimately enhancing customer satisfaction.
- Reviewed calls/tickets related to Airtel broadband plans, connectivity, and network issues, identifying gaps in troubleshooting processes to improve resolution effectiveness.
- Prepared and maintained quality reports and audit findings, supporting corrective actions for recurring service issues to enhance overall service quality.
Education
Bachelor of Science - Computer Science Engineering
Eswar College of Engineering
Narasaraopet, AP01-2018
Skills
- ITGC Control Testing
- Control Design & Implementation
- IT Risk Assessment/ Management
- Control effectiveness
- Control governance
- Change governance
- Internal Audit
- Risk assessment
- Quality assurance
Certification
- CISA - Certified Information System Auditor
Timeline
Senior Control Management Specialist
Wells Fargo International Solutions Private LTD
10.2023 - 05.2026
Assistant Manager
Deloitte Touche Tohmatsu India LLP
02.2023 - 10.2023
Associate
RMN InfoTech Private Limited
03.2021 - 01.2023
Customer Relationship Officer
Hinduja Global Solutions Limited & Altrusit Techno
11.2018 - 02.2021
Bachelor of Science - Computer Science Engineering
Eswar College of Engineering