Thameem Ansari A
Chennai
Summary
Dynamic leader with a proven track record at Maersk, driving operational excellence and digital transformation. Expert in AI and business process automation, achieving significant efficiency gains. Skilled in stakeholder management and revenue optimization, fostering sustainable growth and enhancing customer experience through innovative solutions.
Overview
18
18
years of professional experience
Work History
Associate General Manager (AGM) – Execution & Operations
MAERSK
Chennai
09.2022 - Current
- Leading SCM Lead Logistics & Financial Operations for North America (USA & Canada) with a focus on operational excellence, digital transformation, and revenue optimization
- Achieved 25% efficiency gains in logistics operations and 15% in financial operations by automating workflows, leveraging AI-powered analytics, and standardizing global processes
- Reduced unbilled revenue from 15% to 5%, improved data accuracy from 85% to 99%, and increased on-time deliveries from 87% to 95% through predictive analytics and automation
- Led AI-driven Knowledge Management & Automation initiatives, building an intelligent chatbot using Microsoft Copilot, reducing manual interventions by 40%
- Implemented Intelligent Process Automation (IPA) and AI-powered case management, leading to a 30% reduction in operational queries and improved decision-making speed
- Established performance scorecards, KPIs, and cost-efficiency benchmarks, ensuring sustainable business growth and improved financial visibility
Associate Director – Service Excellence
Chennai
08.2020 - 08.2022
- Led end-to-end process transformation for multiple Fortune 500 clients, including Amazon Retail, AT&T, DIRECTV, Microsoft, McAfee, and DHL
- Designed and deployed AI, RPA, and Machine Learning-driven automation frameworks, driving scalability, cost reduction, and improved customer experience
- Increased Quarterly Net Income (QNI) by $1.2M through workflow automation, sentiment analytics, Smart IVR, and AI-powered process reengineering
- Exceeded performance goals by streamlining workforce management, quality control, and service delivery models
Key Leadership Role
AT&T Entertainment Group
01.2018 - 12.2020
- 146% sales growth in 10 months, achieving #1 global ranking across 30+ vendors
- Drove 20% increase in unit sales across all categories through sales process optimization and automation
Key Leadership Role
AT&T ConnecTech
01.2015 - 12.2018
- Expanded customer base, boosted NPS from -2% to 77%, and improved resolution rates from 55% to 85%
Key Leadership Role
Microsoft Accounts & Billing
01.2012 - 12.2015
- Enhanced NPS from 65% to 79% through automation, digital efficiencies, and process enhancements
Key Leadership Role
Microsoft PC Safety
01.2007 - 12.2012
- Led technical and fraud prevention initiatives, streamlining cybersecurity support
Education
CPLCM -
IIM - Indian Institute of Management
IndoreStrategic Supply Chain Mastery Certification -
IIT Madras & CII-IL
MadrasB.Tech - Information Technology
Bharath University
ChennaiIIM Alumni -
IIM Indore
Skills
- Transformation Leadership & Change Management
- Global Supply Chain & Financial Operations Strategy
- AI Machine Learning
- Business Process Automation
- P&L Management
- Revenue Optimization
- Customer Experience
- Service Model Evolution
- Lean, Agile, Six Sigma Process Excellence
- Data Analytics, BI
- Stakeholder Management
- Vendor Management
Leadership And Industry Expertise
Global Supply Chain & Financial Operations, KPI Management, Process Excellence, AI, RPA, ML, and IPA Implementation, Predictive Analytics, Business Intelligence, Revenue Optimization, Cost Reduction, Stakeholder Engagement
Key Transformation Projects
- AI-Driven Knowledge Management & Automation, Built an AI chatbot using Microsoft Copilot, serving as a centralized knowledge base and information repository, reducing manual effort by 40%., Automated case management workflows, leading to a 30% reduction in operational queries and improved decision-making speed., Deployed Smart Solve for Technical Issues, AI-driven Case Resolution, and Predictive Analytics, improving First Contact Resolution (FCR) and reducing rework cycles.
- Supply Chain & Financial Operations Transformation, Led a global automation project, delivering a 20% efficiency gain and 150+ FTE savings through workflow enhancements and RPA-driven solutions., Implemented intelligent forecasting models, minimizing revenue leakage and optimizing financial operations.
- Enterprise Growth & Revenue Optimization, Redefined service models, standardized global operations, and consolidated workforce strategies, ensuring scalability and cost-effectiveness., Developed AI-powered real-time dashboards and predictive analytics, enabling data-driven decision-making.
Key Leadership Strengths
- Transformation Leadership & Change Management
- Global Supply Chain & Financial Operations Strategy
- AI, Machine Learning & Business Process Automation
- P&L Management & Revenue Optimization
- Customer Experience & Service Model Evolution
- Lean, Agile & Six Sigma Process Excellence
- Data Analytics, BI & Intelligent Forecasting
- Stakeholder & Vendor Management at a Global Scale
Affiliations
✅ Proven track record in driving P&L growth, AI-driven automation, and global business transformations.
✅ Expertise in leading cross-functional teams, strategic execution, and performance-driven leadership.
✅ Recognized leader in operational efficiency, cost management, and digital transformation.
✅ Award-winning innovator, leveraging AI and analytics to improve business scalability and profitability.
Accomplishments
🏆 Operational Transformation Leader Award – Bharat Leadership Excellence Awards
🏆 Best Operations & Management Awards – Presented by Top Clients for Outstanding Leadership & Business Impact
🏆 Star Award – Multiple quarters for delivery, initiatives, process enhancements, and business efficiency
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Timeline
Associate General Manager (AGM) – Execution & Operations
MAERSK
09.2022 - Current
Associate Director – Service Excellence
08.2020 - 08.2022
Key Leadership Role
AT&T Entertainment Group
01.2018 - 12.2020
Key Leadership Role
AT&T ConnecTech
01.2015 - 12.2018
Key Leadership Role
Microsoft Accounts & Billing
01.2012 - 12.2015
Key Leadership Role
Microsoft PC Safety
01.2007 - 12.2012
CPLCM -
IIM - Indian Institute of Management
Strategic Supply Chain Mastery Certification -
IIT Madras & CII-IL
B.Tech - Information Technology
Bharath University
IIM Alumni -
IIM Indore
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