THAMMANNA CG
Bangalore
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Unilever
Bangalore
2022.04 - Current
- Responsible for end to end Device Lifecycle processes, managing the interna teaml and the vendor operations team supporting over 100k laptops and desktops across 90+ countries. Supporting local IT teams across the globe by controlling, executing and supporting Laptop and Desktop Ordering, organizing and delivering over 25k devices per year, managing over 80 stock locations, which holds 8k+ active devices in average, supporting next business day device swaps in 25+ countries, yearly 20k+ Device Refresh and Hardware Disposals.
Assistant Manager
Hindustan Unilever Limited
Bangalore
2015.06 - Current
- Drive step change in device services that enhance user experience for Unilever
- Boost productivity and efficiency of service delivery via increased collaboration with suppliers
- Land innovations in device lifecycle and provide solutions to unlock business value at right cost
- Process re-engineering and rigor to enhance certainty & predictability of service
Assistant Manager
Hewlett Packard
Bangalore
2008.10 - 2015.06
- Leading and Managing teams (virtual & reporting) including planning & direction in contract business activities, operational service, partner & sub-contractor teams delivering services to the customer including business improvement initiatives
Education
Bachelor of Engineering / Bachelor of Technology -
Coorg Institute of Technology
Kodagu, Karnataka06.2008
Intermediate -
Srimanagla PU College
Kodagu, Karnataka04.2004
High School -
Srimanagla High School
Kodagu, Karnataka03.2002
Skills
- Supplier Governance
- Data analysis
- Vendor management
- Project management
- Drive continuous improvement
- Estimating and Quoting
- Policy and Procedure Enforcement
- Service now
- Relationship Building
- Performance Evaluations
Certification
- ITIL 2012
- Windows Server 2003
Timeline
Service Manager
Unilever
2022.04 - Current
Assistant Manager
Hindustan Unilever Limited
2015.06 - Current
Assistant Manager
Hewlett Packard
2008.10 - 2015.06
Bachelor of Engineering / Bachelor of Technology -
Coorg Institute of Technology
Intermediate -
Srimanagla PU College
High School -
Srimanagla High School
- ITIL 2012
- Windows Server 2003
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