Thanigaivel Manoharan

Key Responsibilities: System Implementation & Enhancement Process Automation & Optimization Stakeholder Collaboration Compliance & Security System Maintenance & Support Project Management

• Led implementation or upgrade projects for LOS & LMS platforms Hot Foot Technologies RAPID PLATFORM
• Coordinated with vendors, internal IT teams, and business stakeholders to define system requirements.
• Conducted UAT (User Acceptance Testing), SIT (System Integration Testing), and managed go-live activities.
• Identified manual processes in loan origination and servicing, and implemented automation to improve TAT (Turnaround Time).
• Streamlined workflows e.g. auto-decisioning, e-KYC integration, credit scoring, and document management.
• Acted as a bridge between Business, Risk, Operations, and IT teams to translate business needs into technical solutions.
• Supported end-users with training, troubleshooting, and enhancements based on feedback.
• Ensured LOS/LMS systems complied with regulatory norms (RBI, internal audit guidelines).
• Worked with InfoSec teams to enforce data protection and secure integration with APIs and third-party platforms.
• Handled L2/L3 support for LOS & LMS applications, ensuring minimal downtime and quick resolution of issues.
• Regularly monitored system performance, database health, and batch job statuses.
• Managed multiple concurrent projects using Agile or Waterfall methodologies.
• Prepared project charters, schedules, and status reports for senior management.