Thanush K Y

To be an excellent professional and to be a part of an organization that provides constant learning of the latest technological upgrades and provides career growth.

Proven track record of improving network speed, reliability, and uptime by optimizing configurations and applying best practices to both wired and wireless systems. effective monitoring and proactive troubleshooting. Demonstrated expertise in maintaining and expanding server and network infrastructure, ensuring seamless performance of internal and external systems. Expertly managed server migrations and network upgrades. Led the resolution of complex VPN issues, ensuring secure and stable connections for remote users. Reduced VPN-related issues through process improvements and proactive troubleshooting. Conducting quarterly PM activities, including performing Firewall failover tests to validate system redundancy and ensure seamless operation during failover scenarios. Diligently tested primary and secondary firewall systems to ensure failover processes worked flawlessly, verifying that all systems remained operational without disruption. This proactive testing reduced the risk of downtime and increased network reliability. Provided high-level technical support for Windows and mac ensuring smooth operations and minimal disruptions for end-users. Achieved a high user satisfaction rating by resolving issues in a timely and efficient manner. Skilled in managing relationships with third-party vendors to negotiate contracts, oversee SLA adherence, and ensure the timely delivery of services and equipment. Streamlined vendor communications, reducing procurement lead times. Effectively managed service tickets, ensuring compliance with SLA guidelines and ensuring root cause analysis for recurring technical issues. Introduced improvements to reduce ticket resolution time. Managed ACS server configurations and user access, ensuring a secure and streamlined process for handling employee access cards. Proficient in conducting comprehensive IT system audits, ensuring compliance with company policies, industry regulations, and best practices. Strengthened security protocols following audit. Consistently documented and reported technical issues, solutions, and root cause analyses, ensuring transparency and assisting with future troubleshooting efforts.

• English
• Kannada
• Hindi

I hereby declare that the information furnished above is true to the best of my knowledge.

• Date of Birth: 03/14/01
• Gender: male
• Nationality: Indian

Microsoft Office - Word, PowerPoint & Excel, C Programming, JAVA, SQL, Good communication skills., Quick learner and adaptable to any conditions., Good Team player.

• Data Analytics Virtual Internship by AWS Academy