Thanush S

Development Experience:

• Experienced in Microsoft Dynamics 365 CRM Development.
• Worked on Field Service and Field Service Mobile Module for 1 year 5 months and developed C# plugins, TypeScript, JavaScript, Power Automate flows, workflows, LINQPad scripts, and system configurations tailored to business requirements.
• Worked on Customer Service Workspace Module for about 9 months.
• Developed C# solutions to integrate data from external systems and display it within Dynamics 365 using HTML web resources. Additionally, created functionality to retrieve audio recording content from external systems and enabled audio file downloads to the local system via a custom ribbon button using JavaScript.
• Enhanced system performance by optimizing Microsoft Dynamics 365 customizations and configurations.
• Streamlined business processes by automating workflows within Dynamics 365.
• Supported long-term client satisfaction by providing ongoing technical support and system updates.
• Served as a Quality Analyst Tester for 10 months, focusing on the Field Service Module, ensuring functionality, performance, and reliability aligned with business needs.