THARANI D

• As a Senior Process Executive at Patra, I led a team of 2 in handling lookup queues and overseeing critical processes related to US insurance Mortgage, Finance, policy checking, claims, binders, and loss runs
• Effectively managed and led a team of 2 professionals, ensuring high productivity and adherence to quality standards
• Conducted regular team meetings to discuss goals, address challenges, and enhance overall team performance
• Expertly managed lookup queues, optimizing workflow efficiency and ensuring timely resolution of tasks
• Prioritized tasks based on urgency, complexity, and client requirements to meet service level agreements
• Specialized in handling processes related to US insurance Mortgage, Finance, policy checking, claims processing, binders, and loss runs
• Maintained a deep understanding of industry-specific guidelines and compliance requirements to ensure accurate and reliable outcomes

Whenever possible, use numbers or percentages to quantify the results of your achievements

• Trained and audited over 50 trainees annually
• Contributed to a 30% reduction in audit discrepancies within six months
• Conducted QC audits for trainees, ensuring adherence to company standards
• Provided mentorship and guidance to trainees to improve audit performance
• Updated training materials and procedures based on audit findings
• Collaborated with clients to understand their unique requirements and address inquiries promptly
• Ensured effective communication and maintained a high level of client satisfaction
• Consistently achieved and exceeded performance targets, contributing to the overall success of the team
• Managed a team of process analysts, overseeing project execution and performance evaluations.