THARANI D

Banking Core Responsibilities: Technical and Analytical Skills: Performance and Achievements:

• As a Senior Process Executive at Patra, I led a team of 2 in handling lookup queues and overseeing critical processes related to US insurance Mortgage, Finance , Banking, policy checking, claims, binders, and loss runs
• Effectively managed and led a team of 2 professionals, ensuring high productivity and adherence to quality standards
• Conducted regular team meetings to discuss goals, address challenges, and enhance overall team performance
• Expertly managed lookup queues, optimizing workflow efficiency and ensuring timely resolution of tasks
• Prioritized tasks based on urgency, complexity, and client requirements to meet service level agreements
• Specialized in handling processes related to US insurance Mortgage, Finance, policy checking, claims processing, binders, and loss runs
• Maintained a deep understanding of industry-specific guidelines and compliance requirements to ensure accurate and reliable outcomes

Whenever possible, use numbers or percentages to quantify the results of your achievements

• Trained and audited over 50 trainees annually
• Contributed to a 30% reduction in audit discrepancies within six months
• Conducted QC audits for trainees, ensuring adherence to company standards
• Provided mentorship and guidance to trainees to improve audit performance
• Updated training materials and procedures based on audit findings
• Collaborated with clients to understand their unique requirements and address inquiries promptly
• Ensured effective communication and maintained a high level of client satisfaction
• Consistently achieved and exceeded performance targets, contributing to the overall success of the team
• Managed a team of process analysts, overseeing project execution and performance evaluations.
• Conducted financial analysis and forecasting to support strategic planning and budgeting.
• Managed daily banking operations, including reconciliations, fund transfers, and account monitoring.
• Prepared monthly, quarterly, and annual financial reports in compliance with regulatory standards.
• Performed credit analysis and risk assessment for loan applications and corporate clients.
• Assisted in audit processes by preparing documentation and coordinating with internal/external auditors.

Claims:

• Processed insurance claims accurately and efficiently within turnaround time and compliance standards.
• Reviewed and verified documentation to determine claim eligibility and completeness.
• Coordinated with policyholders, providers, and internal departments to resolve claim discrepancies.
• Assessed claims for potential fraud or abuse and escalated to the appropriate investigation team.
• Maintained updated knowledge of policy guidelines, regulatory standards, and claim procedures.
• Utilized claims management software (e.g.Guidewire, Facets, Claim Center) for processing and tracking.
• Analyzed data to identify patterns and reduce claim errors or overpayments.
• Ensured adherence to HIPAA and other compliance regulations in handling sensitive information.
• Achieved 98% accuracy rate in claims adjudication over a 12-month period.
• Reduced claim processing time by 20% by streamlining workflow and improving data validation checks.
• Handled an average of 100+ claims per day while maintaining compliance and service quality.