Tharani Daran
Technical Analyst
Bangalore
Summary
DESIGN & MANUFACTURING) | HARDWARE ENGINEER |
Enthusiastic Technical analyst and service engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills with a commitment to technical assistance, product design, programming and customer service. Motivated to learn, grow towards growth of the organization. Astute Technical analyst, Reliable, attentive professional with marketing talents.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Technical Support Executive
TAFE ACCESS LIMITED
Bangalore
09.2020 - Current
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Identified key technology defects to streamline problem resolution.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
Service and Technical Analyst
SVK Power Solutions
Bangalore
09.2016 - 12.2019
- An Authorized ABB Service Provider - Design and External audit & Warranty Support
- Handled operation's in both Bangalore and Coimbatore
- Field support at customer locations in and around Tamilnadu to evaluate requirements, demonstrate product & offerings and propose strategic solutions for diverse needs.
- Assessed business requirements and recommended technical products and solutions to meet needs.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and developed personnel to improve safety, employee relations and resolve issues by preventive activities.
Intern as R&D Trainee
Gilbarco Veeder-root India (p) Ltd
Coimbatore
01.2012 - 01.2012
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
- Upheld strict security procedures to maintain data confidentiality
- Reported back to the instructor and management to receive day-to-day tasks and responsibilities
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed and maintained courteous and effective working relationships.
- Developed circuits for load chamber and assisted for monitoring of test equipments logged the outputs on timely manner.
- Review and Final inspection on specialized/customized products.
- Report generation on productivity and analyzing for improvements on weekly basis
Education
Bachelor of Engineering - Electrical and Electronics Engineering
SNS College of Engineering
COIMBATORE, TAMIL NADU 05.2013 - 04.2016
High School Diploma - Electrical and Electronics Engineering
Sri Ramakrishna Mission Vidyalaya
COIMBATORE, TAMIL NADU 04.2010 - 04.2013
Skills
PROFICAD, Proteus, AUTOCAD-2undefined
Accomplishments
- Student coordinator at SNS College of engineering for the event of connexion (2015)
- Won silver in 400m Hurdles and bronze in 110m Hurdles in the South Divisional Athletic Association (SDAT) held at Nehru stadium, Coimbatore (2013)
- Won bronze in 5.5km Mini Marathon in SNS marathon held at Nehru Stadium, Coimbatore (2013)
- Won bronze and Silver in 400m Relay (2012), (2013) and 400m Hurdles, 400m Dash (2013) in Inter Polytechnic Athletic Association (IPAA) held at Sankara and Ramakrishna polytechnic college.
Certification
PRATHAMIC EXAMINATION
Timeline
Technical Support Executive
TAFE ACCESS LIMITED
09.2020 - Current
Service and Technical Analyst
SVK Power Solutions
09.2016 - 12.2019
Bachelor of Engineering - Electrical and Electronics Engineering
SNS College of Engineering
05.2013 - 04.2016
MATLAB SIMULATION
03-2013
PROTEUS
04-2012
Intern as R&D Trainee
Gilbarco Veeder-root India (p) Ltd
01.2012 - 01.2012
High School Diploma - Electrical and Electronics Engineering
Sri Ramakrishna Mission Vidyalaya
04.2010 - 04.2013
PRATHAMIC EXAMINATION
02-2007
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