Tharun B
Bangalore
Summary
Dynamic Process Analyst with a proven track record at Gallagher, enhancing operational efficiency and customer satisfaction through expert claims management and cross-functional collaboration. Skilled in analytical thinking and effective communication. Achieved significant improvements in workers' compensation claims processing and operational analysis.
Overview
5
5
years of professional experience
Work History
Process Analyst
Gallagher
05.2020 - Current
- Extensive knowledge of workers' compensation laws, regulations, and procedures.
- Efficiently managing a high volume caseload of Workers' Compensation claims from initiation to resolution in a fast-paced environment.
- Conducted thorough investigations into reported injuries, including obtaining statements, medical records, and other relevant documentation, to determine compensability for the customers.
- Develop and maintain dashboards to track key performance indicators (KPIs) and provide insights to stakeholders.
- Collaborate with cross-functional teams, including underwriting, claims, and customer service, to resolve operational issues and improve overall customer experience.
- Conducted an analysis of operational processes to identify inefficiencies and areas for improvement.
- Developed and maintained reports and dashboards to keep track of key performance indicators (KPIs), and provide insights to stakeholders.
- Identifying root causes of customer issues and providing valuable feedback to business and development teams.
- Ensure compliance with regulatory requirements and industry standards.
Operational Analyst
Sri Laxmi Green Leaf Society and Fertilizers
12.2019 - 05.2020
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Optimized cultivation practices, such as selecting suitable tea varieties and implementing efficient irrigation methods, to maximize yield and quality
- Managed labor resources effectively by developing workforce plans, scheduling work shifts, and implementing performance incentives
Education
B.COM - Accounting and Finance
Madras Christian College
07.2022
Skills
- Claims Management
- Excellent verbal and Communication Skills
- Analytical Skills
- Attention to Detail
- Cross-functional collaboration
- Report generation
- Key Performance indicators
- Problem Solving
- MS Excel, Word, Powerpoint
Languages
- Tamil
- Baduga
- Malayalam
- Kanada
- English
Timeline
Process Analyst
Gallagher
05.2020 - Current
Operational Analyst
Sri Laxmi Green Leaf Society and Fertilizers
12.2019 - 05.2020
B.COM - Accounting and Finance
Madras Christian College
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