Thasleem Nazeer
Senior Infrastructure Analyst
Kayamkulam
Summary
Senior infrastructure analyst with 8 years of comprehensive experience in network and security management, server administration, and cloud services. Demonstrated expertise in designing, deploying, and maintaining critical infrastructure servers. Skilled in implementing network and security measures, conducting thorough audits, and managing user access to safeguard organizational data. Proficient in leveraging virtualization technologies and cloud platforms to provide scalable and reliable IT solutions. Recognized for exceptional problem-solving capabilities, strong communication skills, and a dedication to continuous improvement and professional development. Committed to enhancing system performance, security, and operational efficiency through innovative strategies and industry best practices.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Senior Infrastructure Analyst
Speridian Technologies
05.2023 - Current
- Managed virtual server environments using hypervisor technology for efficient utilization of resources.
- Azure Administration
- Deploying and managing infrastructure servers such as Active Directory, DNS, DHCP, and RADIUS servers
- Manage user access and permissions, ensuring adherence to security policies.
- Monitor system performance, perform regular security updates and patches.
- Implement and manage security measures to protect data, software, and hardware.
- Conduct regular security audits and ensure compliance with organizational security policies.
- Streamlined IT processes for increased efficiency with automation tools and scripting such as Microsoft Power Automate.
- Provide second and third-level support for server-related issues.
- Maintain documentation for server configurations, procedures, and troubleshooting processes.
- Generate regular reports on system performance, security, and utilization.
- Document and update IT infrastructure and operational procedures.
- Plan and implement server infrastructure projects.
- Coordinate with other IT team members and departments to ensure successful project execution.
- Administered cloud-based infrastructure deployments for increased scalability and flexibility.
Technical Support Engineer
Fluentgrid Ltd
3 2022 - 04.2023
- Firewall operations and management
- Firewall policy creation, Testing and Implementation
- Network Routing & Switching
- VPN Configuration and user management (IPSec, SSL, S2S Tunnel)
- AWS Cloud service monitoring and operational support
- Wi-Fi Controller and Access Point operations and management
- MPLS VPN Technologies
- LAN & WAN operations
- SD-Wan Technologies
- System Hardware/Software Support and Troubleshooting
- Asset management and documentation
- Data management and recovery
- Patch management through manage engine endpoint central software
- Access control and VC device support
- Vendor Co-ordination
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences
- Acted as key escalation point for complex technical issues, showcasing deep product knowledge and exceptional problem-solving skills.
- Guided junior team members in adopting best practices for effective issue resolution techniques.
System Administrator
Sureworks Infotech Pvt Ltd.
07.2021 - 02.2022
- Managing all client systems through centralized managing tool like Manage engine and Kaseya (Patch Management, Software pushing, system configurations, etc...)
- Cloud-Based Software Deployment
- Managing AD accounts & Windows Servers, Asset management and documentation
- System Hardware/Software Support and Troubleshooting
- Data management and recovery
- Backup management
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Desktop Engineer
Sysnet Global Technologies Pvt Ltd
07.2018 - 06.2021
- Escalating issues to top level of management
- Vendor Co-ordination
- Laptop/Desktop installation and configuration for branch locations
- All software and Hardware troubleshooting
- Outlook installation and configuration
- Workstation installation and configuration
- Testing server installation and configuration
- AV support, fault rectification, and escalation
- Desktop central management
- Eseal SCM software support
- WAN Support
- MS SQL Server support
- Hardware and Networking HelpDesk (2000+ Nodes)
- Portal Ticket Handling
- Asset management and documentation
- Online support for remote branches
- Support senior-level staff in organization
- Developed schedule for software maintenance and updates
- Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Identified scope of problem and providing operational and technical assistance to remedy
- Troubleshoot potential problems and eliminate them before issues escalate or cascade.
- Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications
- Performed root cause analysis and general troubleshooting
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
Field Support Engineer
Genius Consultant Ltd
06.2015 - 06.2018
- Walked clients and internal staff through troubleshooting steps to resolve common software issues
- Managed maintenance data records and tracked operating information for onsite reference
- Monitoring and maintaining computer systems and networks in client sites
- Install and configure computer hardware operating systems and applications
- Managed administrative tasks such as maintaining customer service logs and internal service records
- Communicate between staff or clients through a series of actions, either face-to-face or over phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Kaseya Admin and remote support
- Network switch/router installation
- Configuring Mail on exchange server and outlook 365
- Set up new users' accounts and profiles and deal with password issues
- Rapidly establish a good working relationship with customers and other professionals
- Facilitated communication between office personnel, subcontractors, and customers
- Achieved high levels of equipment reliability by executing rigorous testing protocols after servicing and repairs.
- Boosted company reputation for quality support by maintaining up-to-date knowledge of industry trends, products, and best practices.
Education
Bachelor of Commerce - Accounting And Finance
Future Institute of Management And Technologies
Karunagappally, Kerala 06.2016 - 03.2019
Skills
Managing AD accounts & Windows Servers
Firewall operations and management
Firewall policy creation, Testing and Implementation
AWS Cloud Computing
Implementing and managing directory service
Portal Ticket Handling & Remote support
System Hardware and Software Support and Troubleshooting
Systems administration
Effective communications and relationships
ManageEngine Endpoint Central Administration
Asset management and documentation
Backup management
VPNs and Proxies
Network security
Cloud Computing Expertise
ITIL framework knowledge
System Integration Planning
Performance monitoring tools
Cross-Functional Team Collaboration
Data Center Operations
Network Infrastructure Management
Operating Systems Administration (Windows Servers))
Incident Management Process
Root Cause Analisys
Log Analisys
Certification
Microsoft Azure Fundamentals: AZ-900
Accomplishments
- Supervised team of 9 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Infrastructure Analyst
Speridian Technologies
05.2023 - Current
System Administrator
Sureworks Infotech Pvt Ltd.
07.2021 - 02.2022
Desktop Engineer
Sysnet Global Technologies Pvt Ltd
07.2018 - 06.2021
Bachelor of Commerce - Accounting And Finance
Future Institute of Management And Technologies
06.2016 - 03.2019
Field Support Engineer
Genius Consultant Ltd
06.2015 - 06.2018
Technical Support Engineer
Fluentgrid Ltd
3 2022 - 04.2023