Thayanithy Nagarajan
Chennai
Summary
Insightful Information Technology Manager with 23 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer experience with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 23-year record of building positive relationships with internal and external stakeholders.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Service Manager
Ford Motor Company
Chennai
04.2013 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
IT Operations Manager
Ford Motor Company
Chennai
10.2008 - 03.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
Unix Team Lead
Vast Technology and Services Limited
Chennai
02.2007 - 09.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
Senior System Administrator
Value Software Technology Limited
Chennai
08.2006 - 01.2007
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with users to determine areas of technology in need of improved usability.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Planned and implemented [Type] upgrades to system hardware and software, resulting in [Result].
- Configured, tested and maintained [Type] network equipment to achieve [Result].
- Optimized system security and performance with proactive changes such as [Type] and [Type].
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for [Number] users.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Orchestrated integration and communication of software upgrades.
- Conducted testing and troubleshooting for various software remotely and onsite for [Number] server sets to maintain operational readiness.
System Support Engineer
CMS Computers Ltd
Chennai
03.2000 - 07.2006
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Performed troubleshooting and maintenance of existing network systems.
- Maintained computer systems, installed, and upgraded new systems.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
Systems Engineer Trainee
Zenith Computers Ltd
Chennai
08.2000 - 03.2001
- Completed project documentation, updated and distributed to appropriate project personnel.
- Collaborated with [Job Title] during early project stages to develop effective strategies for implementation.
- Maintained non-critical software products to aid in operation and maintenance of system.
- Documented system changes performed to maintain accurate operating records.
- Collaborated with Systems Engineers to determine solutions to observed issues.
Education
M.Tech - Data Science And Engineering
Birla Institute Of Technology And Science
Pilani - Work Integrated Learning Program11.2023
B.Tech - Engineering Technology
Birla Institute of Technology And Science
Pilani - Work Intergarated Learning Program 06.2021
Diploma In Electronics And Communication - Electronics And Communications Engineering
IRT Polytechnic
Tirunelveli04.2000
Skills
- ITSM
- Agile Methodology
- Data Analytics
- Cloud Hosting
- Team Collaboration
- Special Projects
- Managing Service Level Agreements
- Strategy Development and Implementation
- Innovation and Design Thinking
- Operational Efficiency
- Technology Evaluations
- Performance and Scalability Design
- Application and Infrastructure Monitoring
Certification
Six Sigma Black Belt Certified
Timeline
IT Service Manager
Ford Motor Company
04.2013 - Current
IT Operations Manager
Ford Motor Company
10.2008 - 03.2013
Unix Team Lead
Vast Technology and Services Limited
02.2007 - 09.2008
Senior System Administrator
Value Software Technology Limited
08.2006 - 01.2007
Systems Engineer Trainee
Zenith Computers Ltd
08.2000 - 03.2001
System Support Engineer
CMS Computers Ltd
03.2000 - 07.2006
M.Tech - Data Science And Engineering
Birla Institute Of Technology And Science
B.Tech - Engineering Technology
Birla Institute of Technology And Science
Diploma In Electronics And Communication - Electronics And Communications Engineering
IRT Polytechnic
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