Theimila Chiphang
South Delhi
Summary
Dynamic and results-driven professional with over a decade of experience in Operations management in retail industry. Proven track record of driving operational excellence, implementing strategic initiatives and achieving business growth. Seeking a challenging role in operations to utilize leadership skills and expertise for driving organizational success.
Overview
26
26
years of professional experience
Work History
Manager - Key Accounts
The Body Shop
New Delhi
09.2024 - 02.2025
- Key Account Management: Foster and manage relationships with key partners across India for SIS Doors
- Event Management: Organize and execute events, activations, and collaborative activities with partners to drive business growth
- Market Analysis and Product Assortment: Conduct market research to create tailored product assortments that meet customer demands
- Partner Engagement: Develop and maintain strong connections with partners to explore business expansion opportunities
- Marketing Activation: Design and implement marketing strategies to activate business partnerships and drive sales
- Scope: Pan-India focus, Emphasis on SIS Doors product line, Collaborative approach with partners and internal team
Regional Manager
Sephora
New Delhi
01.2018 - 07.2024
- Oversee all aspects of retail operations, including inventory management, merchandising, customer service and sales strategy for 12 stores, across North, South and West
- Develop and implement strategic plans to increase operational efficiency and maximize sales performance
- Lead and motivate team Members to achieve sales targets, exceptional customer service and uphold Brand image
- Recruit, train, and mentor Cluster Managers & Store Manager to deliver exceptional customer service, meet sales targets and brand image
- Conduct weekly performance evaluations, provide constructive feedback and identify opportunities for skills development and career advancement
- Analyze sales performance, market trends, and customer feedback to identify opportunities for growth and expansion
- Collaborate with cross functional teams, including marketing, finance and logistics, to develop and execute strategic initiatives, promotional campaigns, and product launches
- Manage budgeting, forecasting, and expense control to ensure financial targets are met while maintaining operational excellence
- Foster positive relationships with vendors, suppliers to negotiate contracts, resolve issues and drive cost efficiencies
- Setting incentive plan, Assessing team for next role
Store Manager
Guess
Select Citywalk
01.2010 - 12.2013
- Complete Store operations
- Ensure excellent customer service
- Maintaining strong KPI
- Store team members weekly performance review
- Store team training – link/ cross and upselling & customer service
- Shrinkage control
- Team Members Grooming
- Timely completion of assign task
- Motivate team members
Floor Manager
Debenhams
01.2008 - 01.2010
Asst. Store Manager
Energie – Miss Sixty – Killah
11.2006 - 11.2007
Fashion Consultant
Channel
01.2006 - 10.2006
Fashion Advisor
Marks & Spencer
01.1999 - 12.2004
Education
Diploma - Fashion Design and Merchandising
South Delhi Women’s Polytechnic
DelhiDiploma - cabin Crew
Frankfinn Management
DelhiSchooling -
Manipur Board of Secondary education
Skills
- Operations Management
- Inventory and Stock Management
- Business Analysis
- Business Development
- Customer Relationship Management
- Retail training
- SOP Implementation
- Shrinkage and Loss Prevention
- Performance Management
- Strategic Planning
- Hiring
- Team Building and Leadership
Languages
- English
- Hindi
Personal Information
Date of Birth: 06/17/82
Career Achievements
- Recognized as the Best Cluster Manager – Sephora India in 2021 for exceptional leadership and performance.
- Awarded Best New Leader in 2022, Sephora India, showcasing adaptability and quick integration into a new role.
- Orchestrated the team to secure the titles of Best Store of Sephora India and Best Customer Service Store in the mall in 2017-2018, emphasizing a customer-centric approach.
- Contributed in Successfully launch first Debenhams Store in India.
- Successfully launched Sephora Store – Vegas Mall Dwarka.
Timeline
Manager - Key Accounts
The Body Shop
09.2024 - 02.2025
Regional Manager
Sephora
01.2018 - 07.2024
Store Manager
Guess
01.2010 - 12.2013
Floor Manager
Debenhams
01.2008 - 01.2010
Asst. Store Manager
Energie – Miss Sixty – Killah
11.2006 - 11.2007
Fashion Consultant
Channel
01.2006 - 10.2006
Fashion Advisor
Marks & Spencer
01.1999 - 12.2004
Diploma - Fashion Design and Merchandising
South Delhi Women’s Polytechnic
Diploma - cabin Crew
Frankfinn Management
Schooling -
Manipur Board of Secondary education
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