Thejanuo Neikha

Responsibilities:

• Monitored project team KPIs, tracked progress, and reported performance metrics to upper management and stakeholders, ensuring alignment with business goals and timelines.

• Developed and implemented metrics, created training programs, established schedules, and facilitated feedback loops for the client services and sales teams.

• Proactively removed impediments and acted as a liaison between the Scrum team and other internal teams, ensuring efficient communication and project success.

• Provided mentorship and coaching, educating teams on Agile methodologies and fostering an environment of continuous improvement and open dialogue.

• Analyzed product portfolio data to identify areas for improvement and collaborated with Product Owners to implement necessary enhancements.

• Involved in all phases of the project lifecycle, from concept and requirements gathering to launch and post-launch support, within an Agile development environment.

• Collaborated with project, product, and program managers to ensure deliverables remained on track and aligned with business goals.

• Enabled teams to implement actionable feedback from five retrospective sessions, improving overall project performance and team efficiency.

Responsibilities:

• Handled inbound and outbound calls, providing exceptional backend support to ensure client satisfaction and seamless communication.

• Managed client portfolios and acted as a financial advisor, guiding clients in managing their finances effectively.

• Negotiated with creditors to secure favorable terms and successfully settled clients’ debts.

• Offered monthly budget counseling to help clients maintain financial stability and avoid future debt, post-settlement.