Thejas Kumar

• Managed overall operations of multiple QSR outlets, ensuring smooth day-to-day functioning and achievement of business targets.
• Monitored sales, revenue, bills, average order value, food cost (COGS), labour cost, and store profitability across assigned outlets.
• Developed and implemented action plans to achieve monthly sales targets and improve outlet performance.
• Ensured compliance with food safety, hygiene, quality, brand standards, and operational SOPs across all stores.
• Monitored customer feedback, online ratings, complaints, and implemented corrective actions to improve customer satisfaction.
• Conducted regular store visits, operational audits, and performance reviews to identify gaps and drive continuous improvement.
• Controlled food wastage, inventory variance, stock losses, and pilferage while maintaining optimum stock levels.
• Managed manpower planning, recruitment, staff deployment, attendance, retention, training, and performance management.
• Coached and developed Store Managers, Shift Managers, and frontline teams to improve operational and leadership capabilities.
• Coordinated with HR, Finance, Procurement, Maintenance, Audit, and Training teams to resolve operational issues and ensure business continuity.
• Monitored delivery platforms such as Swiggy and Zomato, focusing on order accuracy, preparation time, cancellations, ratings, and customer complaints.
• Ensured adherence to KPT/service-time standards, order accuracy, product quality, and customer experience benchmarks.
• Managed store-level P&L performance and identified opportunities for cost optimization and profitability improvement.
• Handled new store openings, including manpower readiness, equipment, licenses, vendor coordination, infrastructure, and operational setup.
• Prepared and reviewed daily/weekly/monthly performance reports and presented key business insights and action plans to senior management.
• Conducted root-cause analysis for operational and customer complaints and implemented preventive measures to avoid recurrence.

* Plan, forecast and execute food and beverage orders
* Process customer complaints patiently
* Plan alternative recipes for customers with special dietary needs
* Check food and beverage supplies and place orders when needed
* Adhere to food, health and safety standards
* Plan, hire, train, oversee and manage the members of staff
* Always strive toward an exceptional customer experience.

• Store manager at Chai Point (QSR) stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.
• Shift scheduling
• Performance management; monitor staff performance and provide feedback

• Create and serve hot or cold beverages, often tailored to the customer's preferences
• Responsible for taking customer orders and payments
• Clean and sanitize work areas, seating areas, and equipment/tools.