Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

THEJASHRI K

Bangalore

Summary

Adaptable with extensive experience providing first class results. Meets job demands and deadlines through diligent work ethic and dedicated to quality.

Overview

5
5
years of professional experience

Work History

Personal Banker/Assistant manager

YES Bank
05.2023 - 12.2023
  • Handling branch transactions including cash management, inventory management, assets operations etc
  • Ensure cheques are entered on daily basis within cut off using Oracle felxcube
  • Improved customer satisfaction by providing personalized banking solutions and recommendations.
  • Assisted clients with account management, leading to increased loyalty and retention rates.
  • Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
  • Performing fraud investigation relating to monetary issues, legal claims and death claim settlement
  • Handling branch remittance,cash receipts and payments, safe keeping of various deliverables security items and customer servicing
  • Responsible for all financial and non financial transactions
  • Responsible for all AOF and instructions checking in day to day basis
  • Entering customer transactions into system to record transactions and issue computer generated receipts

Assistant service delivery manager (ASDM) - Cash

IndusInd Bank
02.2022 - 03.2023
  • Processing of transverse, DDPO, RTGS and NEFT
  • Handle transactions for customers including cash depositing, withdrawal, transfer loan payments, cashers checks and opening and closing of accounts
  • Identify customer needs provide information on new products and services and direct customers to branch representatives as needed
  • E payment processing
  • Accurately maintain records of each transaction and ensure all documentation and paper work was in place and within compliance
  • Provide a high level of customer service offering answers and assistance
  • Locker operations
  • Resolving customer request and complaints within tat
  • Handling customer queries
  • Cross selling the products through walkins and help customers open and close accounts, credit card, savings accounts, personal loans and mortgages
  • Reconciliation of onsite ATM administration.

Transaction process new associate

Accenture
10.2018 - 03.2019
  • Worked as a process associate for a year under JAGUAR project
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managing process dashboard on regular basis
  • Managing SLA work without missing deadline
  • Involved in improving quality of team
  • Conducting and Sharing the Process knowledge With the team during huddle
  • Handling help desk call.

Education

MBA (HR) -

St.Joseph's Evening College
01.2022

B.Com -

St.Anne's degree College for women
01.2018

PUC -

St.Anne's pre University college for girls
01.2015

SSLC -

St.Antony's girls high school
01.2013

Skills

  • Transaction Processing
  • Cash Handling Accuracy
  • Client Relations
  • Project coordination
  • Organizing and preparing meetings
  • Time management
  • Fraud case management
  • Professional networking

Accomplishments

  • Accenture
  • Mystellar Award - Won the award for the month of July 2019
  • Got promoted to the next level as a fast track fresher in the span of 6 months

LANGUAGES

  • English
  • Telugu
  • Kannada
  • Tamil
  • Hindi

Timeline

Personal Banker/Assistant manager

YES Bank
05.2023 - 12.2023

Assistant service delivery manager (ASDM) - Cash

IndusInd Bank
02.2022 - 03.2023

Transaction process new associate

Accenture
10.2018 - 03.2019

MBA (HR) -

St.Joseph's Evening College

B.Com -

St.Anne's degree College for women

PUC -

St.Anne's pre University college for girls

SSLC -

St.Antony's girls high school

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THEJASHRI K