THEJASHRI K
Bangalore
Summary
Adaptable with extensive experience providing first class results. Meets job demands and deadlines through diligent work ethic and dedicated to quality.
Overview
5
5
years of professional experience
Work History
Personal Banker/Assistant manager
YES Bank
05.2023 - 12.2023
- Handling branch transactions including cash management, inventory management, assets operations etc
- Ensure cheques are entered on daily basis within cut off using Oracle felxcube
- Improved customer satisfaction by providing personalized banking solutions and recommendations.
- Assisted clients with account management, leading to increased loyalty and retention rates.
- Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
- Performing fraud investigation relating to monetary issues, legal claims and death claim settlement
- Handling branch remittance,cash receipts and payments, safe keeping of various deliverables security items and customer servicing
- Responsible for all financial and non financial transactions
- Responsible for all AOF and instructions checking in day to day basis
- Entering customer transactions into system to record transactions and issue computer generated receipts
Assistant service delivery manager (ASDM) - Cash
IndusInd Bank
02.2022 - 03.2023
- Processing of transverse, DDPO, RTGS and NEFT
- Handle transactions for customers including cash depositing, withdrawal, transfer loan payments, cashers checks and opening and closing of accounts
- Identify customer needs provide information on new products and services and direct customers to branch representatives as needed
- E payment processing
- Accurately maintain records of each transaction and ensure all documentation and paper work was in place and within compliance
- Provide a high level of customer service offering answers and assistance
- Locker operations
- Resolving customer request and complaints within tat
- Handling customer queries
- Cross selling the products through walkins and help customers open and close accounts, credit card, savings accounts, personal loans and mortgages
- Reconciliation of onsite ATM administration.
Transaction process new associate
Accenture
10.2018 - 03.2019
- Worked as a process associate for a year under JAGUAR project
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managing process dashboard on regular basis
- Managing SLA work without missing deadline
- Involved in improving quality of team
- Conducting and Sharing the Process knowledge With the team during huddle
- Handling help desk call.
Education
MBA (HR) -
St.Joseph's Evening College
01.2022
B.Com -
St.Anne's degree College for women
01.2018
PUC -
St.Anne's pre University college for girls
01.2015
SSLC -
St.Antony's girls high school
01.2013
Skills
- Transaction Processing
- Cash Handling Accuracy
- Client Relations
- Project coordination
- Organizing and preparing meetings
- Time management
- Fraud case management
- Professional networking
Accomplishments
- Accenture
- Mystellar Award - Won the award for the month of July 2019
- Got promoted to the next level as a fast track fresher in the span of 6 months
LANGUAGES
- English
- Telugu
- Kannada
- Tamil
- Hindi
Timeline
Personal Banker/Assistant manager
YES Bank
05.2023 - 12.2023
Assistant service delivery manager (ASDM) - Cash
IndusInd Bank
02.2022 - 03.2023
Transaction process new associate
Accenture
10.2018 - 03.2019
MBA (HR) -
St.Joseph's Evening College
B.Com -
St.Anne's degree College for women
PUC -
St.Anne's pre University college for girls
SSLC -
St.Antony's girls high school