Thejaswini N.
Bangalore
Summary
Customer relationship professional with extensive experience at VFS Global Pvt Ltd, specializing in client communication and documentation accuracy. Demonstrated ability to enhance customer satisfaction through effective problem-solving and training facilitation. Proficient in MS Excel and skilled in managing appointment scheduling, contributing to operational success and client engagement.
Overview
6
6
years of professional experience
Work History
Guest relationship officer
VFS Global Pvt Ltd
Bangalore
03.2025 - Current
- Facilitated communication between clients and visa processing teams.
- Assisted clients with visa application procedures and documentation requirements.
- Managed appointment scheduling for client consultations and interviews.
- Provided guidance on visa policies and procedure updates to clients.
- Collaborated with internal teams to resolve client queries and issues promptly.
- Maintained accurate records of client interactions and application statuses.
- Conducted follow-ups with clients to ensure timely submission of documents.
- Supported training sessions for new staff on client service protocols.
- Provided financial advice to clients based on their needs and goals.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Provided support during onboarding process for new customers as well as existing ones.
- Managed client communications related to daily transactions, service delivery and operational controls.
- Provided excellent customer service through active listening and problem solving skills.
- Provided expert financial advice to clients, enhancing their decision-making process.
Customer relationship officer
Bharathi Airtel Services limited
Bangalore
01.2022 - 05.2025
- Managed customer support for Airtel postpaid connections and Wi-Fi services.
- Led team meetings to drive performance and align on sales strategies.
- Conducted virtual client meetings and in-person sales visits to enhance relationships.
- Prepared sales MIS reports to analyze performance metrics and identify opportunities.
- Oversaw store stock management, ensuring optimal inventory levels.
- Reviewed sales performance against monthly and annual targets to ensure achievement.
- Ensured compliance with company policies and procedures in all operations.
- Managed office operations, including procurement and vendor relationships efficiently.
Branch Relationship Executive
SBI cards Banca
Bangalore
12.2019 - 12.2021
- Responsible for business development of credit card sales operations.
- Accurate Completion of all sales related documentation to close the sales.
- Sales And Marketing, Business development.
- Responsible for daily/monthly sales targets.
- Increase credit card customer.
- Convey brand information to customers and respond to questions
Education
BCA -
ST.PHILOMENA COLLEGE DARBE
PUTTUR01.2019
Pre-University -
GOVT. PU COLLEGE
KOMBETTU01.2016
S.S.L.C -
GOVT. HIGH SCHOOL
KOMBETTU01.2014
Skills
- Customer relationship management
- Sales analysis
- Appointment scheduling
- Documentation accuracy
- Training facilitation
- Time management
- Technical proficiency
- C and C fundamentals
- Web technologies
- MS Excel, PowerPoint, and Word
Websites
Hobbies and Interests
- Sports
- Social Service
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge and understanding.
Languages
- English
- Kannada
- Hindi
- Tulu
Personal Information
- Date of Birth: 11/18/98
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Guest relationship officer
VFS Global Pvt Ltd
03.2025 - Current
Customer relationship officer
Bharathi Airtel Services limited
01.2022 - 05.2025
Branch Relationship Executive
SBI cards Banca
12.2019 - 12.2021
BCA -
ST.PHILOMENA COLLEGE DARBE
Pre-University -
GOVT. PU COLLEGE
S.S.L.C -
GOVT. HIGH SCHOOL
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